TB 10-2300-295-15/18
DEPARTMENT OF THE ARMY TECHNICAL BULLETIN
WARRANTY PROCEDURES
for
TRUCK, FORKLIFT DED, 4,000 LB. CAPACITY
ROUGH TERRAIN, PNEUMATIC TIRE,
ARMY MODEL MHE-237
(J.I. CASE MODEL M4K)
Headquarters, Department of the Army, Washington, D.C.
25 September 1980
REPORTING ERRORS
You can help improve this bulletin. If you find any mistakes or if you
know of a way to improve the procedures, please let us know. Mail your let-
ter or DA Form 2028 (Recommended Changes to Publications and Blank
Forms) to Commander, US Army Tank-Automotive Materiel Readiness Com-
mand, ATTN: DRSTA-MBS, Warren, MI 48090. A reply will be furnished to
you.
Section I. INTRODUCTION
a. Using units of
Forklift Truck, Model MHE-237
1. Warranty Identification. The manufacturer of the
shall incorporate these guidelines into their Standard
Forklift Truck, Model MHE-237 is J.I. Case, 700 State
Operating Procedures and implement. Incorporation
Street, Racine, Wisconsin 53404. This vehicle is covered
and implementation ensures maximum warranty bene-
fits to the Government.
Case.
2. Purpose. Certain procedures must be followed by the
b. A single point of contact will be established at in-
vehicle user to ensure that the warranty claim system,
stallation, commmand, or geographical level. There will
agreed between the Government and J. I. Case, will
be no direct contact between the user/command/ instal-
function as intended. This technical bulletin clarifies the
lation and the contractor (J. I. Case). All warranty
warranty provisions of subject vehicle and provides
claims and requests for information must be forwarded-
specific instructions for securing warrantable services
(DA Form 2407 or letter) to the DA representative at the
and/ or parts. Proper procedures for processing claims
National Maintenance Point (see TM 38-750 for prepa-
are also included in this bulletin.
ration /disposition of 2407). Use the following address
when submitting Warranty Claims or requesting infor-
3. Guidance. This bulletin is a general guide for warranty
mation: Commander, US Army Tank-Automotive Ma-
information and coverage. It is applicable worldwide for
terial Readiness Command, Maintenance Directorate,
Forklife Truck, Model MHE-237 as procured by the
ATTN: DRSTA-MVM, Warren, Michigan 48090
Government from J. I. Case.
1