NOTE
the point of contact with the National Maintenance
If a situation requires high priority action or
Point.
immediate response, call AUTOVON 273-
c. Co-operation between user and Contractor/Con-
3395.
tractor representative during any interface concerning a
Warranty Claim can be assured by following these sim-
ple rules:
(1) CONCUS Active Army and Reserve will
process warranty claims through maintenance support
(1 )DO NOT participate in a warranty dispute
(disputes are between DA contracting personnel and
channels.
Contractor).
(2) National Guard units will process warranty
claims through their rspective State Maintenance Office.
(2) Follow local SOP, procedures detailed in this
bulletin, and implementing instructions from the Na-
(3) OCONUS -- Using units will process warranty
tional Maintenance Point.
claims through support maintenance channels to the
Theater subordinate command having overall com-
(3) All disputes will be handled by the National
Maintenance Point DA contract representative.
mand/control of maintenance activities which will act as
1. Definitions. a. Acceptance. The word "acceptance"
warranty coverage BE SURE the following
maintenance services are performed AND
as used herein means the execution of the Acceptance
recorded on DA FORM 2407, at 20 hours of
Block and signing of a DD Form 250 by the authorized
operation:
Government representative.
b. Supplies. The word "supplies" as used herein means
1. Change oil and filter.
the end item and all parts and accessories thereof, furnis-
2. Torque cylinder head bolts.
hed by the contractor and any related services required
3. Adjust valve tappet clearance.
under the contract. The word does not include technical
After the 20 hour services, refer to PMCS,
data.
T M 10-3930-638-10 and LO 10-3930-
638-12 for future scheduled services and
2. General Vehicle Warranty. Notwithstanding inspec-
lubrication.
tion and acceptance by the Government of the supplies
furnished under the contract or any provision of this con-
3. Safety Recall. If a safety recall defect occurs during
tract concerning the conclusiveness thereof, J. I. Case
vehicle warranty period, the contractor agrees to extend
hereby warrants that the supplies are free from defects in
the terms of the warranty by a period of time equal to the
design, material and workmanship and will conform with
time period required to make necessary safety defect cor-
the specifications and all other requirements of this con-
rections.
tract for a period of 15 months from date of acceptance,
4. Depot Storage. If the Government, prior to placing
as shown on the Material Inspection and Receiving Re-
vehicles in service, elects to place quantities of such newly
port (DD Form 250), or 1500 hours of operation, which-
delivered vehicles in Government depot storage, the con-
ever occurs first.
tractor agrees that the time period of the warranty will
Additionally, to the extent the contractor or his
not begin to run for such stored vehicle until each vehicle
supplier(s) provided to commercial customers a greater
is withdrawn from Government storage or until six months
warranty for the supplies furnished herein, the contrac-
from date of acceptance, whichever occurs first. The Gov-
tor hereby likewise provides such greater warranty to the
ernment, prior to placing each new vehicle in storage and
Government. To the extent the terms of such greater
again at time of its withdrawal, shall notify the contrac-
warranty are inconsistent with or conflict with this war-
tor thereof and identify each vehicle at its time in and out
ranty, the provisions of this warranty shall govern.
of storage. Vehicles designated as Production Samples
NOTE
shall be treated as vehicles placed in storage for warranty
To ensure uncontested and uninterrupted
purposes.
Section III. SERVICE/WARRANTY PROCEDURES
1. Remedies. a. New Replacement Supplies. With re-
dealer or F.O.B. original CONUS destination or F.O.B.,
spect to defective supplies wherever located, the warranty
US Port of Embarkation, at the Government's option,
shall include the furnishing, without cost to the Govern-
new supplies to replace any that prove to be defective
ment, F.O.B., contractor plant, branch or designated
within the warranty period.