TB 10-3510-220-24
ATTN:
AMSTR-Q, 4300
15. Claim Procedures. When the need
Goodfellow Blvd., St. Louis, MO
for warranty service becomes evident,
63120-1798, telephone number
the following steps must be completed:
314-263-9457 for information.
a. Identification of Failed Items.
Failed items should be identified as
(c.) Copy #4 gives you the
authority to tell the claim
follows:
c r e a t o r to get the new item
through supply. Copy #4 is kept
(1.) Failed warranty items should
at most for 180 days or until you
b e tagged/identified to prevent
get notice that the claim has
improper repair or use. DA Form
been honored.
2402 Exchange Tag shall be
c o m p l e t e d and attached to the
defective component. Refer to
( 5 . ) Direct exchange (DX) claim
items. When the warranted item is
handled through DX, the unit
completing DA Form 2402.
starting the claim action fills out
(2.) DA Form 2407 Maintenance
t h e same forms and deals with
them the way they do for a non-DX
Request is to be completed . Refer
item except as follows:
completing DA Form 2407.
(a.) The unit running the DX
s h o p starts the replacement
(3.) The Warranty Control Office
action for supported units. The
and Engineered Air Systems, Inc.
DX shop uses copy #4 of the DA
must be notified of the failure in
Form 2407 to start the action.
writing within 30 days of failure
o c c u r r e n c e . A list of Warranty
( b . ) Normal DX replacement
actions will be made by the DX
C o n t r o l Offices is supplied as
shop for like serviceable items
in stock.
(4.) Non-direct exchange (non-DX)
(6.) Final processing of approved
claim items. When the warranted
item is not handled through DX,
claims.
Support
of depot
maintenance units will handle all
t h e unit prepares and sends a
claims promptly. These units will
c o m p l e t e d DA Form 2402 (with
send approved claims to the creator
exhibit) and DA Form 2407 to the
warranty claims office. The office
document number is in Block 20 of
then deals with the DA Form 2407
D A Form 2407. The support or
as follows:
depot unit will also return to the
replacing unit all labor costs used
(a.) Send copy #1, #2, and #5 to
in replacing the bad items. Refer to
CDR, TROSCOM, ATTN:
AMSTR-Q, 4300 Goodfellow
B l v d . , St. Louis, MO 63120-
c o m p l e t i n g DA Form 2407 and
1798 One of these copies will go
completing DA Form 2402.
to the item manager to show a
supply demand.
b. Disposition of Failed Items.
Failed items will be dispositioned in
(b.) Keep copy #3 for 180 days
( w i t h exhibit and DA Form
accordance with instructions issued by
2402) unless you are told
the appropriate WARCO after review
of the documentation submitted.
d i f f e r e n t l y . If you receive no
instructions after 90 days,
contact: CDR, TROSCOM,
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