o. WARCO. The local Warranty Control Office which
DD Form 250 by an authorized representative of the
serves as the intermediary between the user and
TACOM. All warranty claim actions will be processed
d. Contractor. The supplier of equipment who
through the WARCO.
enters into an agreement directly with the Government
to furnish supplies. The contractor for the SKYTRAK
p. Warranty. A written agreement between a con-
Model 6000M is TRAK INTERNATIONAL, 369 Western
tractor and the Government which outlines the rights and
Ave, Port Washington, WI 53074.
obligations of both parties for correcting defective sup-
e. CorrectIon. The repair and/or replacement and/or
redesign of defective supplies.
q. Warranty Claim. Action started by the Govern-
ment for authorized warranty repair or reimbursement.
f. Defect. Any condition or characteristic in any sup-
plies or services furnished by the contractor that is not in
r. Warranty Period. The time during which the war-
compliance with the requirements of the contractor that
ranty is in effect, as identified on the warranty data plate.
does not otherwise function or threatens not to function
s. Warranty Start Date. The date the warranty is put
g. Failure. A part, component, or end item that fails
to perform its intended use.
h. Predicted Failure Rate. The failure rate as es-
a. This bulletin applies to the Fork Lift Truck, Vari-
tablished in the Provisioning Master Record (PMR) at the
able Reach, Rough Terrain, 6,000 Lb, DED, SKYTRAK
time the first vehicle is shipped.
manufactured by TRAK International, Port Washington,
i. Reimbursement. A provision in a warranty which
Wl, under contract DAAE07-88-C-JO04.
allows the Government to make the necessary repairs
with or without prior approval of the contractor and will
b. The Contractor warrants the supplies are free from
be reimbursed for the repair parts and/or labor costs.
defects in design, material and workmanship and will
conform with the specifications and all other require-
j. Repair. To restore an item to serviceable condi-
ments (of the contract) for a period of 18 months from
tion without affecting the warranty.
date of acceptance. The warranty is limited to com-
ponents that are replaceable or repairable at General
k. Reparable. An item that may be reconditioned or
Support (GS) and Depot (D) level.
economically repaired for reuse when it becomes unser-
c. Additionally, if a systemic defect occurs during the
warranty period that impairs personnel safety or other-
l. Repair Activity. The activity authorized to perform
wise deadlines the end item, the contractor agrees to ex-
repairs lAW the Maintenance Allocation Chart (MAC).
tend the terms of the warranty for a period of time equal
to the time from formal notification of claim until the time
m. Supplies. In the case of defects, all assemblies,
required to complete the necessary corrections.
sub-assemblies and parts as identified in the applicable
Maintenance Allocation Chart (MAC) under the Depot (D
4. Contractor Responsibilities.
Level) or General Support (H Level) Maintenance
Categories. In the case of "systemic defects", all vehicle
a. The contractor shall be notified verbally with con-
firmation in writing (DA Form 2407 or DA Form 5504) or
notified in writing following discovery of defect or sys-
n. Systemic Defect. Any condition or characteristic
temic defect in the supplies. This shall constitute formal
in the supplies that is not in compliance with all require-
notification of warranty claim and initiate the time period
ments of the contractor that does not otherwise function,
for contractor responsibility and action under this warran-
or threatens not to function as intended and which neces-
ty clause. At this time, the contractor will further be in-
sitates, at the Government's election, corrective action
formed whether the Government has elected:
on a systemic basis from among the end items previously
accepted to be determined by TACOM. Systemic defects
(1) to correct the defector systemic defect itself
will be determined by TACOM.