TB 10-3930-675-24
RT will pay all freight to return the suspect part if
b. Equipment owning unit will:
it is required to rule on the warranty claim. In
(1) Identify defects/failures and verify that
many cases Kalmar RT will inform the user to
the defects/failures are warrantable.
destroy or dispose of the part locally.
(2) Submit warranty claims, using DA
Form 2407, DA Form 2407 -1, (Maintenance
d. Local Warranty Control Office (WARCO)
Request Claims and Continuation Sheets)
will:
through channels to the supporting repair facility.
(3) Tag and retain (IAW DA PAM 738-750,
(1) Verify, administer, and process
The Army Maintenance Management System
warranty claims to the TACOM RTCH Program
(TAMMS), and this TB) parts and pieces of parts
Manager (IA W DA PAM 738-750).
and/or assemblies removed at the owning unit
(2) Act as a liaison between owning unit,
level as a result of a warrantable defect/failure
the manufacturer, supporting repair facility, and
and/or correction.
TACOM.
(4) During the RTCH warranty period, the
(3) Notify the owning units of all warranty
Government is responsible for the cost of routine
claim/acknowledgments/closeouts, information,
mechanical adjustments and consumable parts
and/or instructions received from TACOM or the
unless it can be established that such part(s)
contractor.
was defective at the time of delivery to the
(4) Act as a liaison between local dealers
original purchaser. Consumable parts consist
and the Army.
of; lubricating oil, antifreeze, filter elements,
hoses, belts, etc.
e. Army Oil Analysis Program (AOAP).
The manufacturer's lubrication and service
intervals must be followed. Only after the
c. Supporting repair facility will:
warranty has expired does AOAP apply to this
(1) Identify and verify defects/failures as
equipment, unless oil sample results indicate the
warrantable (if owning unit has not already
oil and filter of an assembly should be changed
identified them).
PRIOR to the manufacturer's service interval.
(2) Report all defects as soon as possible,
Sampling intervals for AOAP are in DA PAM
but not later than 14 days after the owner first
738-750.
discovered such defect (or should have
discovered the defect) and claimed within two
f. Warranty Data Plate. All vehicles will
months. Any reported defect shall be inspected
have a warranty data plate. Th e data plate be
and confirmed by technical personnel from an
mounted in clear view of the operator. When the
authorized dealer or service agent of Kalmar's,
vehicle is received, the owning unit should
unless otherwise agreed to in writing.
locate the warranty data plate and check the
(3) Review, process, and submit valid
warranty start date with the date shown on the
warranty claims to the local WARCO if the DA
DD 250 Form or DD Form 1149. If dates differ,
Form 2407, Form 2407-1, is complete and
disavow the data plate. The Date on DD Form
correctly filled out.
250 or 1149 is date to use as the warranty start
(4) Reject invalid warranty claims or
date.
request additional information for incomplete
claims.
Alterations/
g. Alterations/Modifications.
(5) Provide labor as required to
modifications shall not be applied unless
accomplish the warrantable repairs, if the
authorized by the TACOM RTCH Program
contractor directs repairs to be accomplished by
Manager.
(6) Tag and retain (IAW DA PAM 738 -750
6. Claim Procedures.
and this TB) all parts and pieces of parts and/or
assemblies removed as a result of the
a. The procedures for reporting warranty
warrantable defect/failure and/or correction. The
claims are found in DA PAM 738 -750 and this
removed part shall be tagged by machine serial
bulletin. Responsibilities of the MACOM are
number or registration number and held for up to
found in AR 700-139 (The Army Warranty
45 days. If the part(s) is required to be returned
Program, Concepts and Policies). For all levels
to the contractor, Kalmar RT will send a "call"
of maintenance operating under the Standard
box from UPS for the part to be returned. Kalmar
Army Maintenance System (SAMS), Warranty
4