TB 10-3930-675-24
Claim Actions are processed on DA Form 2407
rate of .00 per hour, up to the approved time
and DA Form 2407 -1. It is very important to fill
to repair/replace as stated in the MAC.
in the blocks on the forms as accurately as
possible.
g. Identification of failed items. Failed
warranty items shall be tagged/identified by
b. The contractor shall be notified in writing,
machine serial number or registration number
utilizing DA Form 2407 by the local Warranty
to prevent improper repair or use. Documents
Control Office/Officer (WARCO) through the
that describe the use of DA Form 2402
TACOM RTCH Program Manager following the
Exchange Tag and DA Form 2407 Maintenance
discovery of a defect in supplies which requires
Request shall be referenced. Items requiring
contractor repair and/or replacement parts. This
special handling, storage or shipment during the
shall be considered formal notification of a
processing of claims shall be identified.
warra nty claim and start the time period for
contractor responsibilities and action under the
h. Disposition. The repair activity shall retain
warranty. This notification shall include, but not
defective parts for 45 days following receipt of
be limited to, the equipment serial number,
acknowledgment of a warranty claim from
operating hours, part number or NSN of the
TACOM or the contractor. If receipt of
defective part and circumstances surrounding
the defect(s).
should be made to the TACOM RTCH Program
Manager through your local WARCO. If receipt
c. At the time of receipt of written notification,
of acknowledgment is received but no
the contractor will determine whether the owning
instructions are forthcoming within 45 days of
unit will:
receipt, parts may be disposed of.
(1) Correct the defect themselves or;
i. Replaced Parts. When replaced parts are
(2) The contractor will correct the defect.
required to be returned to Kalmar, the return will
be arranged and paid for by Kalmar. Any
d. If the contractor authorizes the unit or an
defective parts that are replaced become the
approved third party to conduct the repairs,
property of Kalmar.
Kalmar RT will issue the unit a Repair
Authorized Approval Code (RAAC). This RAAC
j. Invalid Warranty Claims. When parts
must be cited in any subsequent claims to the
inspected by the contractor are found to be non-
contractor for reimbursement. All work
warrantable due to abuse or improper
implemented under this warranty must be
maintenance, the repair activity submitting the
performed according to the appropriate technical
claim will be required to make reimbursement for
manual.
contractor services. All failed items returned for
warranty claim action will be monitored by the
e. Upon completion of repair, the owning unit
TACOM RTCH Program Manager.
will forward completed warranty claims
information to TACOM. The local WARCO will
All denials or
7. Claim Denial/Disputes.
forward claims to TACOM using DA fo rm 2407
disputes will be handled by the TACOM RTCH
for any warrantable repairs (parts and labor)
Program Manager.
accomplished by the owning unit which requires
contractor reimbursement to the government.
8. Reporting. Reporting or recording action on a
failed item shall be as specified in DA PAM 738-
f. The contractor shall reimburse the
750. Contractor or Repair Activity unique forms
government for the cost of labor and/or Kalmar
shall not be used.
RT approved replacement parts involved in the
contractor authorized government correction of
9.Storage/Shipment/Handling/Shortage.
the defect. Warranty claims for reimbursement,
a. Storage. Not applicable.
where repair labor costs and replacement parts
costs combined exceed 0 value needs to be
pre-approved by Kalmar. After approval, a level
of effort will be agreed to, prior to the start of
c. Handling. Not applicable.
repairs. The cost of labor will be computed at the
d. Shortage. Not applicable.
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