TB 10-5411-207-24-1
9. NOTIFICATION OF FAILURES. T h e
(if existent), to determine whether the damage
contractor must be notified in writing by the
was accidental or intentional. Appropriate
Government of any failure of the shelter or
action shall be taken to prevent recurrence of
component thereof that is covered under this
accidental or intentional abuse through training,
warranty within 60 days after verification of the
added precautionary and/or handling and usage
failure by an intermediate maintenance facility.
labeling or instruction, and personnel disciplin-
Corrections of the failure by the contractor shall
ary measures.
be within 30 days of the Government notice.
16. REIMBURSEMENT FOR ARMY RE-
10. RETENTION OF FAILED COMPONENTS.
PAIR.
Requests for reimbursement costs
All failed components covered under this war-
should be directed to the WARCO. In the event
ranty shall be appropriately tagged and iden-
that the reimbursement costs requested exceed
tified, and retained for 45 days for contractor
the costs estimated for equivalent Ramim Engi-
examination, at contractor's option.
neering repair, the actual reimbursement
amount will be negotiated with the contracting
11. GOVERNMENT MAINTENANCE. Using
officer.
units are allowed to perform troubleshooting,
preventive maintenance, and replacement of
17. REPORTING.
Reporting or recording
defective components as authorized by the
action on a failed item shall be as specified in
maintenance allocation chart.
DA PAM 738-750.
12. ALTERATIONS. Alterations and/or modi-
18. FORMS. DA Forms 2407 and 2402 are
fications shall not be made to this equipment
used by the field in reporting WCA's. The pur-
unless authorized by USAATCOM.
pose of these forms is for the seller to repair or
replace any defective part so the equipment can
13. NULLIFICATION.
be returned to an operational readiness mode.
Failure to perform
Instructions for completing these forms are in
operation and maintenance in accordance with
the applicable technical manuals and mainte-
DA PAM 738-750.
nance allocation chart may be cause for nullifi-
cation of the warranty. If a failure is determined
19. GOVERNING OF WCA'S.
to be the result of unauthorized modifications
and/or repairs performed by any organization
a.
WCA's can be started by any mainte-
other than Ramim Engineering, the warranty
nance level.
responsibilities are terminated for the modified
item.
b. Selecting exhibits. A
component or part
of assembly under warranty that is defective
14. FALSE RETURNS. In the event it is
due to design or workmanship becomes a war-
ranty claim exhibit. All exhibits will carry a DA
determined that a failure was not subject to the
warranty described herein, the contractor will
Form 2402 marked "WARRANTY EXHIBIT."
be reimbursed for any and all expenses incurred
c. Local commands will set up an office to
by the Warranty Claim Action (WCA). The
contractor will submit an itemized cost state-
handle local warranty claims. The office will
ment to the Contracting Officer when requesting
also deal with warranty actions between its
activities, the local dealer or manufacturer, and
a reimbursement.
the National Maintenance Point (NMP). Report
15. ABUSE DETERMINATION AND AVOID-
warranties settled locally by printing "For
Information Only" in Block 16a of the DA Form
ANCE. When damage to warranted items is
2407.
not obvious, but suspected to be the result of
abuse, the activity responsible for the equipment
d. Non-direct exchange (non-DX) claim
shall carefully document the nature, extent,
items. When the warranted item is not handled
probable cause, and estimated time and place of
through DX, the unit prepares and sends a
occurrence of the damage. The documented data
completed DA Form 2402 (with exhibit) and DA
shall be analyzed, and compared to similar cases
5