TB 11-5825-291-30
The AN/PSN-11() and AN/PSN-11(V)1 are NOT to be opened in the field, except to
change batteries. Opening the PLGR will void the warranty. See section 6 for other
warranty exclusions. Prior to shipping, zeroize the PLGR and remove the power battery.
Leave the memory battery installed so fault codes are retained. The PLGR with only a
memory battery installed is exempt from DOT hazardous material transportation
restrictions. Such exemption may be found in CFR 49, Section 173.185(i).
The PLGR is to be returned without accessories. Only the PLGR with the memory
battery installed is to be returned to the contractor for warranty repair. Operable
accessories are to be retained by the owning unit. A reusable container should be
utilized for shipping the PLGR whenever possible. A quantity of these containers should
be retained for future returns.
Ensure each defective PLGR shipment contains a DD Form 1149, Shipping Directive,
which will include the following information: Organization; point of contact; DODAAC;
UIC; and commercial telephone number to whom the PLGR is to be returned. Failure to
provide the DODAAC and other required return address information could delay or
prevent the return of a set to its proper owner.
4. CONTRACTOR RESPONSIBILITIES
The responsibilities of the contractor with regard to warranty coverage is delineated
below:
4.1. Extent of Contractor Obligations
The contractor's obligations under warranties extend to all failures and defects
discovered by either the government or the contractor during the warranty period, but
does not include damage caused by the government. When a warranty for the entire
item is not advisable, a warranty may be required for a particular aspect of the item that
may require special protection (e.g. installation, components, accessories, subassem-
blies, preservation, packaging, and packing, etc.). Replacement units will assume the
remainder of warranty time from the unit being replaced.
The contractor will repair or replace returned units and ship the repaired unit or
replacement unit to the depot or as otherwise directed by the ACO within an average of
five work days during each three month period. The average turnaround required
applies individually for each unit.
Supplies returned by the government for which the failure cannot be verified and
which pass Acceptance Test Procedures (ATP) will be covered at no additional cost to
the government until the number of unverified failures equals 20% of the total returns for
that unit during each three month period. If the contractor presents evidence to the ACO
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