TB 11-5825-291-30
In those cases in which maintenance personnel (operational, organizational, or direct
support maintenance) have determined that an item covered by the warranty is
defective, the following procedures should be taken towards processing claims:
7.1. Identification of Failed Items
The defective item(s) will be tagged using DA Form 2402, Exchange Tag, to prevent
improper repair or use. A DA Form 2407/5504, Maintenance Request, will be filled out
requesting warranty action on the item. The DA Form 2407/5504 should include the
nature of the defect. See DA PAM 738-750 for instructions on how to fill out these forms
or check with the WARCO or CECOM Logistics Assistance Office (LAO). The individual
copies of the DA Form 2407/5504 will be distributed as follows:
Copy 1 - Kept by owning unit until equipment is returned or action is completed.
Copy 2 and 3 - Send to the following address:
Commander, US Army CECOM
ATTN: AMSEL-LC-LEO-D-CS-CFO
Fort Monmouth, NJ 07703-5000
Copy 4 - Returned to owning unit or filed by the local WARCO.
Copy 5 - Stays with the item until the warranty action is completed.
7.2. Reimbursement of Army Repair
If the WARCO elects to have the government perform the corrective action, the
contractor can be required to pay reasonable costs incurred in performing such action. A
copy of the government discrepancy report, test and operational reports, and the cost
analysis report will be forwarded to the contractor and will be subject to the contractor's
verification. Reimbursement actions to support the claim will be documented and
submitted through the WARCO. Contract F04701-93-D-0001 does not allow the
government to perform corrective actions on warrantied hardware nor collect costs
incurred in performing such actions.
7.3. Claim Denials/Disputes
If there is a disagreement between the government and the contractor over a warranty
claim, the WARCO will try to resolve the problem at that level. When the disagreement
11