TB 5-2410-237-14
(3) If directed by the Government to provide
parts/assemblies to OCONUS locations in which the
the labor, the contractor is required to accomplish the
repairs within 10 days from their receipt of the claim (DA
Form 2407 or DA Form 5504). Should the contractor fail
to accomplish the required repairs within 10 days, the
(8) Process and input all warranty claim
contractor will extend, at no additional cost, the warranty
actions (unless claim is not valid or complete) into the
period for a time equal to their delay in accomplishing
Deficiency Reporting System (DRS).
the repair(s).
b. Equipment owning unit will:
(4) If the Government elects to accomplish
warrantable repairs, using Government labor, the
(1) Identify defects/failures and verify the
contractor will reimburse the Government for cost of
defects/failures are warrantable.
labor involved.
(2) Submit warranty claims, using DA Form
c. The contractor is responsible, if directed by the
2407 or DA Form 5504 through channels to the
Government, to provide parts and/or labor for
supporting repair facility.
warrantable repairs, within 10 days from their receipt of
the claim (DA Form 2407 or DA Form 5504), whether
they agree with the claim or not. The contractor can
(3) Tag and retain (IAW DA PAM 738-750
dispute a claim (for reimbursement to the contractor)
and this TB) parts, pieces of parts and/or assemblies
only after the applicable repairs have been
removed at the owning unit level and as a result of a
accomplished.
warrantable defect/failure and/or correction.
6.
Government Responsibilities.
c. Supporting repair facility will:
The Major Subordinate Command for the Model
(1) Identify defects/failures as warrantable (if
D7G Tractor is the U.S Army Tank-Automotive
owning unit has not already identified them). Verify
Command (TACOM), Warren, Ml 48397-5000. TACOM
defects/failures are warrantable.
is responsible for managing and implementing the
warranty.
(2) Review, process and submit valid claims
Warranty claims will be reported to:
to the local WARCO if the DA Form 2407 or DA Form
5504 is complete and correctly filled out.
Commander
US Army Tank-Automotive Command
(3) Reject invalid warranty claims or request
ATTN: AMSTA-MM
additional information for incomplete and incorrect
Warren, Ml 48397-5000
claims.
Telephone: (AUTOVON) AV 786-7430,
Commercial (313) 574-7430
(4) Coordinate with the owning unit and
decide which option for repair is desired to correct the
a. TACOM will:
warrantable defect/failure.
(1) Verify, review, process and, if valid and
(5) Depending on which repair option was
complete, submit claims to the contractor.
chosen, provide labor, parts, supplies and/or assemblies
as required to accomplish the warrantable repairs.
(2) Reject claims that are not valid and send
them back to the local WARCO with a short explanation
of why the claim is rejected.
(6) Tag and retain (IAW DA PAM 738-750
and this TB) all parts, pieces of parts and/or assemblies
(3) Request
additional
information
for
removed as a result of the warrantable defect/failure
incomplete claims.
and/or correction.
(4) Provide warranty claim acknowledgement
d. Local Warranty Control Office (WARCO) will:
letters and/or parts/assemblies disposition instructions to
the local WARCO.
(1) Verify, administer and process warranty
claims to the TACOM WARCO.
(5) Insure the contractor
performs
in
accordance to the terms of the contract.
(2) Act as a laison between Owning unit,
(6) Coordinate warranty repair actions and/or
supporting repair facility and TACOM.
supply of parts/assemblies between the contractor and
local WARCO.
(3) Notify the owning units of all warranty
claim acknowledgements, information and/or instructions
(7) Be responsible for shipment of
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