4. Contractor Responsibilities.
c. Prompt notification of defect or failure via DA
Form 2407 or DA Form 5504, or other acceptable written
a. When notified in writing (e.g., DA Form 5504 or
form, also proof that the bucket or attachments are the
DA Form 2407) of a defect or failure in material or
items under warranty and within the applicable warranty
workmanship, the contractor will provide the following at
the contractor's facility or another facility approved in
period.
advance in writing by the contractor, either complete
repair or replacement of the defective product, to include
d. Any service calls resulting from false claims and
reasonable and customary labor charges, exclusive of
deemed unnecessary by the contractor.
overtime hours. Standard repair times for the following
tasks are established:
e. Any overtime charges including Sundays and
holidays.
(1) Cut out old and install new cutting edge 4.0
hours.
6. Government Maintenance
(2) Remove and replace an bolt-on-edge 1.5
hours.
Normal care, servicing, lubrication and preventive
maintenance procedures required to keep the bucket
b. The contractor will ship replacement parts and
operating normally is allowed to the level of maintenance
supplies to a using units location, method of shipment to
authorized in the Maintenance Allocation Chart (MAC),
be determined by the contractor.
the lubrication instructions and the applicable technical
manual (TM).
The contractor is not responsible for defects or
failures caused by improper handling, abuse, neglect, or
7. Owning Unit Responsibilities
unauthorized modifications made without written
authorization.
When a bucket/component covered under the
5. Government Responsibilities.
warranty is found defective the owning unit is responsible
for the following:
The major subordinate command responsible for
administrative functions relative to this contract is the U.S.
a. It must prepare form DA 2407 or DA Form 5504
Army Tank-Automotive Command (TACOM), Warren, Ml.
and submit it to the WARCO in accordance with
TACOM is responsible for managing and implementing
procedures in AR 700-139 and DA PAM 738-750.
the warranty. As such TACOM will assure the following:
b. Must be able to present evidence that the
a. Freight costs and other expenses to return a
defective part or bucket is the item warranted and within
defective part or bucket to the contractor including any
the applicable warranty period.
claim against a common carrier to cover loss or damage
in transit.
c. Must not forward any defective part or bucket to
b. Freight costs for any component or bucket
the contractor without prior written authorization.
returned to the contractor without their prior written
authorization.
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