4. Contractor Responsibilities.
a. When notified in writing (eg., DA Form 5504 or DA Form 2407) of a defect or failure in material or
workmanship, the contractor will provide the following at the contractor's facility or- another facility approved in- advance'
in writing by the contractor, either complete repair or replacement of the defective product, to include reasonable 'and
customary labor charges, exclusive of overtime hours. Standard repair times for the following tasks are established:
(1) Cut out old and install new cutting edge - 4.0 hours.
(2) Remove and replace an bolt-on-edge -1.5 hours.
b. The contractor will ship replacement parts and supplies to a using units location, method of shipment to be
determined by the contractor.
The contractor is not responsible for defects or failures caused by improper handling, abuse, neglect, or unauthorized
modifications made without written authorization'
5. Government Responsibilities.
The major subordinate command responsible for administrative functions relative to this contract is the U.S. Army Tank-
Automotive Command (TACOM), Warren, MI. TACOM is responsible for managing, and implementing the warranty. As
such TACOM will assure the following:
a. Freight costs and other expenses to return a defective part or bucket to the contractor including any claim
against a common carrier to cover loss or damage in transit.
b. Freight costs for any component or bucket returned to the contractor, without, their prior written authorization.
c. Prompt notification of defect or failure via DA Form 24Q7 or DA Form 5504, or other acceptable written form,
also proof , that the bucket or attachments are the items, under warranty and within the applicable warranty periods.
d. Any service calls resulting from false claims and deemed unnecessary by the contractor.
e. Any overtime charges including Sundays and holidays.
6. Government Maintenance
Normal care, servicing, lubrication and preventive maintenance procedures required to keep the bucket operating
normally is allowed to the level of maintenance authorized in the Maintenance Allocation Chart (MAC), the lubrication
instructions, and the applicable technical manual (TM).
7. Owning Unit Responsibilities
When a bucket/component covered under the warranty is found defective the owning unit is responsible for the following:
a. It must prepare form DA 2407 or DA Form 5504 and submit it to the WARCO in accordance with procedures
in AR 700-l and DA PAM 738-7,5Q.
b. Must,, be able,, to present evidence that the defective part or bucket is the item warranted and within the
applicable warranty period.
c. Must not forward, any defective part or bucket to, the contractor without prior written authorization.
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