TB 5-3820-272-12
6. CONTRACTOR'S RESPONSIBILITY
pected, oil samples may be taken and sent
a. Warranty repairs done by the Contractor may be
in for analysis anytime during the time the
done in the field or in Contractor's designated
warranty is in effect.
facility for correction.
d. If results returned from the AOAP Labo-
b. If Contractor supplies a field service technician,
ratory indicate the oil and filter of an as-
the Contractor shall provide a field service re-
sembly should be changed PRIOR to the
port which will describe:
Equipment model and serial number.
manufacturer 's service interval, this
Defective end item.
should be done.
Defective component part number.
e. Oil sampling, after the 18-month warranty
Detailed description of the problem.
period, should be conducted every three
Corrective action(s) taken to resolve the prob-
pected due to overheating, exposure to
lem.
All replacement parts and labor hours.
damaging weather conditions, abuse, ab-
normal oil appearance on dipstick, or an
A copy of the report will be furnished to the Unit.
accident.
7. GOVERNMENT RESPONSIBILITIES
9. WARRANTY DATA PLATE
a. The Major Subordinate Command for the item
All main units of the CSWP will have a war-
or supplies is the US Army Tank-Automotive
ranty data plate. When the CSWP is received,
and Armaments Command, Warren MI,
the owning unit should locate the warranty
48397-5000.
data plate and check the warranty start date.
b. TACOM's Product Manager's Office is re-
sponsible for intervening in any Warranty
10. EXPLANATION OF TERMS
Claims disputes between the User/unit sub-
a. Abuse (misapplication, misuse or neg-
mitting a warranty claim and the Contractor.
ligence)
c. Local Unit will send copies of all warranty
The improper use, lack of maintenance, im-
claims correspondence to TACOM, Product
proper repairs or handling of warranted items
Manager, even when warranty claims are not
that may void the warranty. (For example, not
in dispute. When warranty repairs are com-
following recommended service intervals, or
pleted, the Unit will send a copy of the final
operating the equipment beyond its design
Warranty Work Order to TACOM for filing.
parameters or capability as specified in PD
d. Alterations/Modifications to equipment, by
3820-0089(A)).
either the owning unit or the contractor, shall
b. Acceptance.
not be done unless authorized by TACOM.
Transfer of Supplies (End Item/Assemblies/
e. Tr a n s p o r t o f e q u i p m e n t t o a n d f r o m
Parts) ownership from Contractor to Govern-
Contractor's designated repair facility.
ment. The signing of DD Form 250 in the
f. Supply tools, lifting devices and miscella-
Acceptance Block, by the authorized Gov-
neous supplies or consumables required to
ernment Representative, is required for each
perform designated repairs.
End Item to be accepted.
8. AOAP
c. Equipment Acceptance Date
a. AOAP (Army Oil Analysis Program) inspects
The date supplies are accepted into the
samples of engine, transmission, and hydrau-
Army's inventory by an authorized repre-
lic systems for excessive metal content and
sentative of the Government on DD Form
250 or DD Form 1149.
vise users of oil change necessity to avoid
d. Delayed Equipment Acceptance Date
excessive wear or potential failure.
If supplies are not shipped, but are placed in
b. The Manufacturer's lubrication and service
storage by the Contractor, Acceptance Date
intervals must be followed. Normally, only
remains the date they are accepted into the
after the warranty has expired will AOAP ap-
Army's inventory by an authorized represen-
ply to this equipment.
tative of the Government on DD Form 250
or DD Form 1149.
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