TB 5-3895-368-12
(1) to correct the supplies in the field, or
(2) return the vehicle or parts to the contractor's designated facility for correction.
When the contractor corrects the supplies all labor involved shall be borne by the contractor. "Additionally, the contractor
shall arrange and bear all transportation costs of the supplies to its facility and return to user.
c. The contractor, within five (5) working days of receiving such notice, shalI notify the warranty claimant by
telephone as to the method of correction, date(s) work is to be performed and by whom.
d. The contractor has the right to inspect any defective supplies, wherever located, within thirty (30) days of
notification of warranty claim for the purpose of evaluating the cause of, or existence of the defect(s).
5. Government Responsibilities. The Major Subordinate Command for the Melter is the U.S. Army Tank Automotive
Command (TACOM), Warren, Ml 48397-5000. TACOM is responsible for managing and implementing the warranty.
Warranty claims will be reported to:
Commander
U.S Army Tank-Automotive Command
ATTN: AMSTA-MM
Warren, Ml 48397-5000
Telephone: (DSN) 786-7423
Commercial (313) 574-7423
a. TACOM will:
(1) Verify, review, process and if valid and complete, submit claims (reimbursable and/or disputes) to the
contractor.
(2) Reject claims that are not valid and send them back to the local WARCO with a short explanation of why the
claim is rejected.
(3) Request additional information for incomplete claims.
(4) Provide warranty claim acknowledgment/closeout letters and/or parts/assemblies disposition instructions to
the local WARCO.
(5) Insure the contractor performs in accordance to the terms of the contract.
b. Equipment owning unit will:
(1) Identify defects/failures and verify the defects/ failures are warrantable.
(2) Submit warranty claims, using DA Form 2407, DA Form 2407-1, or DA Form 5504, DA Form 5504-1
(Maintenance Request (Claims) and Continuation Sheets) through channels to the supporting repair facility.
(3) Tag and retain (IAW DA PAM 738-750 and this TB) parts, pieces of parts and/or assemblies removed at the
owning unit level and as a result of a warrantable defect/failure and/or correction.
c. Supporting repair facility will:
(4) The date of acceptance by the Government of a production engine shall be established by the date of the DD
Form 250 of the vehicle. The date of acceptance by the Government for a spare engine shall be established by the date
of Form DD Form 250 of the spare engine.
(1) Identify defects/failures as warrantable (if owning unit has not already identified them). Verify defects/
failures are warrantable.
(2) Review, process and submit valid warranty claims to the local WARCO if the DA Form 2407, DA Form 2407-
1, or DA Form 5504 or DA Forrm 55001 is complete and correctly filled out.
(3) Reject invalid warranty claims or request additional information for incomplete and incorrect claims.
(4) Coordinate with the owning unit and decide which option for repair is desired to correct the warrantable
defect/failure.
(5) Depending on which repair option was chosen (Government or contract repair) provide labor/parts required to
accomplish the warrantable repairs.
(6) Tag and retain (IAW DA PAM 738-750, The Army Maintenance Management System (TAMMS), and this TB)
all parts, pieces or parts and/or assemblies removed as a result of warrantable defect/failure and/or correction.
d. Local WARCC will:
(1) Verify, administer and process warranty claims to the TACOM WARCO (IAW DA PAM 788-750 and this TB).
(2) Act as a liaison between owning unit, the contractor, supporting repair facility and TACOM.
(3) Notify the owning units of all warranty claim acknowledgments/closeouts, information and/or instructions
received from TACOM or the contractor.
(4) Act as a liaison between local dealers and the Army.
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