TB 5-3895-374-14
days after receipt of written claim notification. Warranty
start date with date shown on the applicable DD Form
claims for reimbursement, where repair labor costs and
250 or DD Form 1149. If these dates differ, disregard the
replacement parts costs combined do not exceed 0.00
data plate. The date shown on the DD Form 250 or DD
for any one failure will not be submitted to TACOM.
Form 1149 is the date to be used as a warranty start date.
d. Identification of failed items. Failed warranty items
7. Claim Procedures.
shall be tagged/identified to prevent improper repair or
a. The procedures for reporting warranty claims are
use. Documents that describe the use of DA Form 2402
Exchange Tag and DA Form 2407 or DA Form 5504
found in DA PAM 738-750 and this bulletin.
Maintenance Request shall be referenced.
Items
Responsibilities of the MACOM are found in AR 700-139.
requiring special handling, storage or shipment during the
For all levels of maintenance operating under the
processing of claims shall be identified.
Standard Army Maintenance System (SAMS). Warranty
Claim Actions are processed on forms DA Form 5504 and
e. Disposition. The repair activity shall retain
DA Form 5504-1. For those units not operating under
defective supplies for thirty (30) days following receipt of
SAMS, use DA Form 2407 and DA Form 2407-1. It is
acknowledgment of a warranty claim from TACOM or
very important to fill in the blocks on the forms as
contractor. If receipt of acknowledgment is not received,
accurately as possible.
inquiries should be made to TACOM through your local
b. The contractor shall be notified in writing, utilizing
WARCO. If receipt of acknowledgment is received but no
instructions are forthcoming within thirty (30) days of
DA Form 2407 or DA Form 5504 by the local Warranty
receipt, supplies may be disposed.
Control Office/Officer (WARCO) following the discovery of
a defect in supplies which requires contractor repair
f. Invalid Warranty Claims. When supplies are
and/or replacement parts. This shall constitute formal
inspected by the contractor and found to be non-
notification of a warranty claim and initiate the time period
warrantable due to abuse or improper maintenance, or
for contractor responsibilities and action under the
the supplies are found to be serviceable, the repair
warranty. This notification shall include, but not be limited
activity submitting the claim will be required to make
to furnishing of the equipment serial number, operating
reimbursement for contractor services. All failed items
hours, part number or NSN of the defective part and
returned for warranty claim action will be monitored by
circumstances surrounding the defect(s). At this time, the
TACOM. Additionally, regarding contractor repair, the
contractor will further be informed whether the owning unit
local WARCO must stipulate at the time of request for
has elected: (1) to correct the defect themselves or; (2) to
services that either no non-warranty work be done or be
direct the contractor to correct the defect.
Upon
prepared to pay for such work.
completion of contractor repair forward completed
warranty claims (Information Only) to TACOM.
8. Reimbursement For Army Repair. The contractor
Additionally, the local WARCO will forward claims to
shall reimburse the Government by submitting monies
TACOM utilizing DA Form 2407 or DA Form 5504 for any
monthly to TACOM, ATTN:
AMSTA-EFD, Warren,
warrantable repairs (parts and/or labor) accomplished by
Michigan 48397-5000. In the event that the repair activity
the owning unit which requires contractor reimbursement
should receive any reimbursement from the contractor the
to the Government.
monies must be forwarded to the above address.
c. The contractor shall reimburse the Government for
9. Claim Denial/Disputes. All denials or disputes will be
the cost of labor and/or replacement parts involved in the
handled by TACOM.
Government correction of the defect. The cost of labor
involved shall be computed at the rate of per hour
10. Reporting. Reporting or recording action on a failed
multiplied by the number of labor hours in such services
item shall be as specified in DA PAM 738-750.
appearing in the contractor's flat rate time schedule
manual or the Government's Maintenance Allocation
Contractor or Repair Activity unique forms shall not be
Chart (MAC) whichever is less. Additionally, the cost of
used.
replacement parts obtained through the Government's
supply channels will be determined by the amount
11. Storage/Shipment/Handling.
identified in the contractors current commercial dealer net
price or Army Master Data File (AMDF) price, whichever
a. Storage. Not applicable.
is less. Furthermore, the owning unit may direct the
contractor to provide the replacement parts that prove to
be defective within the warranty period, without cost to the
Government, directly to their location. The contractor
shall furnish replacement parts within ten (10) working
4