written claim notification.
Warranty claims for
reimbursement in which the combined labor and
The procedures for reporting warranty
repair parts costs do not exceed 0.00 for any GS
claims are found in DA PAM 738-750 and this
part failure shall not be processed.
bulletin. Responsibilities of the Major Army Com-
mand (MACOM) are found in AR 700-139 Army
Identification of Failed Items. Failed war-
Warranty Program, Concepts and Policies. Units
ranty items shall be tagged/identified to prevent
should use DA Form 2407 and DA Form 2407-1 for
improper repair or use. Documents that describe the
making warranty claims. It is very important to fill in
use of DA Form 2402 Exchange Tag and DA Form
the blocks on the forms as accurately as possible.
2407 Maintenance Request shall be referenced.
Items requiring special handling, storage or shipment
during the processing of claims shall be identified.
The contractor shall be notified in writing,
utilizing DA Form 2407, by the local WARCO follow-
ing the discovery of a defect in supplies which
Disposition. The repair activity shall retain
requires contractor repair and/or replacement parts.
defective supplies for thirty (30) working days
This shall constitute formal notification of a warranty
following receipt of acknowledgment of a warranty
If receipt of
claim and initiate the time period for contractor
claim from TACOM or contractor.
acknowledgment is not received, inquiries should be
responsibilities and action under the warranty. This
made to TACOM through your local WARCO. If
notification shall include, but not be limited to fur-
nishing the equipment serial number, operating hours,
receipt of acknowledgment is received but no instruc-
tions are forthcoming within thirty (30) working days
part number or NSN of the defective part and circum-
stances surrounding the defect(s). At this time, the
of receipt, the supplies may be disposed of.
contractor will further be informed whether the
Invalid Warranty Claims. When supplies are
owning unit has elected: (1) to correct the defect
inspected by the contractor and found to be non-
themselves or; (2) to direct the contractor to correct
warrantable, or the supplies are found to be service-
the defect. Upon completion of contractor repair,
able, the repair activity submitting the claim will be
forward completed warranty claims (Information
required to make reimbursement for contractor
Only) to TACOM. Additionally, the local WARCO will
services. All failed items returned for warranty claim
forward claims to TACOM utilizing DA Form 2407 for
action will be monitored by TACOM. Additionally,
any warrantable repairs (parts and/or labor) accom-
regarding contractor repair, the local WARCO must
plished by the owning unit which requires contractor
stipulate at the time of request for services that
reimbursement to the Government.
either no nonwarranty work be done or be prepared
to pay for such work.
The contractor shall reimburse the Govern-
ment for the cost of labor and/or replacement parts
g. Air Force Warranty Claims. Air Force
involved in the Government correction of the defect.
warranty claims shall be submitted as follows:
The cost of labor involved shall be computed at the
rate of .00 per hour multiplied by the actual
(1) For letter warranty claims:
number of labor hours, not to exceed the labor hours
in the FMTV Maintenance Allocation Chart (MAC).
The reimbursement costs for parts shall be estab-
225 Ocmulgee CT
lished based upon the prices set forth in the Unit of
Robbins AFB, GA 31098-1647
Issue price of the Army Master Data Files at the time
of warranty claim. Furthermore, the owning unit may
COML (912) 926-7126
direct the contractor to provide the replacement parts
that prove to be defective within the warranty period,
(2) For teletype warranty claims:
without cost to the Government, directly to their
location. The contractor shall furnish replacement
WR-ALC ROBBINS AFB GA//LVR
parts within ten (10) working days after receipt of