of 10 years, including extended periods in a corrosion hazard military environment. During this 10 year service
life, there will be no damage caused by corrosion requiring repair or replacement of parts. No actions beyond
normal washing or replacement of accident damaged paint shall be necessary to maintain the corrosive
protection in place.
f. This 12 month warranty is extended up to four (4) months from date of acceptance if the vehicle is put
into government storage before use. In this case, the warranty starts when the vehicle is either taken out of
storage or until four (4) months from the warranty start date shown on the warranty data plate, whichever
occurs first. Refer to Appendix A and TM 9-2320-364-20-2 for vehicle storage.
4. Contractor Responsibilities.
a. When the owning unit has directed the contractor to correct the supplies, the contractor will furnish all
material required to correct the defective supplies. Repairs and parts shall be initiated/provided within ten (10)
working days after receipt of written claim notification. Furthermore, the contractor will provide a copy of the
work order to owning unit upon completion of repair.
b. When the contractor receives written notification requiring contractor repair, they will have the option:
(1) to correct the supplies in the field, or
(2) return the vehicle or parts to the contractors designated facility for correction.
When the contractor corrects the supplies all labor involved shall be borne by the contractor. Additionally,
the contractor shall arrange and bear all transportation costs of the supplies to its facility and return to user.
c. The contractor, within five (5) working days of receiving such notice, shall notify the warranty claimant
by telephone as to the method of correction, date(s) work is to be performed and by whom.
5. Government Responsibilities. The Major Subordinate Command for the Palletized Load System is
the U.S. Army Tank-Automotive Command (TACOM), Warren, Ml 48397-5000. TACOM is responsible for
managing and implementing the warranty. Warranty claims will be reported to:
Commander U.S. Army Tank-Automotive Command ATTN: AMSTA-IM-HHP Warren, Ml 48397-5000
Telephone: (DSN) 786-5169 Commercial(31 3) 574-5169
a. TACOM will:
(1) Verify, review, process and if valid and complete, submit claims (reimbursable and/or disputes) to the
(2) Reject claims that are not valid and send them back to the local WARCO with a short explanation of
why the claim is rejected.
(3) Request additional information for incomplete claims.
(4) Provide warranty claim acknowledgment close-out letters and/or parts/assemblies disposition
instructions to the local WARCO.
(5) Insure the contractor performs in accordance to the terms of the contract.
b. Equipment owning unit will:
(1) Identify defects/failures and verify the defects/ failures are warrantable.
(2) Submit warranty claims, using DA Form 2407 or DA Form 2407-1 through channels to the supporting
(3) Tag and retain (JAW DA PAM 738-750 and this TB) parts, pieces of parts and/or assemblies removed
at the owning unit level and as a result of a warrantable defect/failure and/or correction.
c. Supporting repair facility will:
(1) identify defects/failures as warrantable (if owning unit has not already identified them). Verify defects/
failures are warrantable.
(2) Review, process and submit valid warranty claims to the local WARCO if the DA Form 2407 is
complete and correctly filled out.
(3) Reject invalid warranty claims or request additional information for incomplete and incorrect claims.
(4) Coordinate with the owning unit and decide which option for repair is desired to correct the warrantable
(5) Depending on which repair option was chosen (Government or contract repair) provide labor/parts
required to accomplish the warrantable repairs.
(6) Tag and retain (JAW DA PAM 738-750 and this TB) all parts, pieces or parts and/or assemblies
removed as a result of warrantable defect/failure and/or correction.