d. Local WARCO will:
(1) Verify, administer and process warranty claims to the TACOM WARCO (IAW DA PAM 73-750 and
(2) Act as a liaison between owning unit, the contractor, supporting repair facility and TACOM.
(3) Notify the owning units of all warranty claim acknowledgments/close-outs, information and/or
instructions received from TACOM or the contractor.
(4) Act as a liaison between local dealers and the Army.
Alterations/Modifications. Alterations/modifications shall not be applied unless authorized by
f. Army Oil Analysis Program (AOAP). The manufacturer's lubrication and service intervals must be
followed. Only after the warranty has expired will AOAP apply to this equipment, unless oil sample results
indicate the oil and filter of an assembly should be changed PRlOR to the manufacturer's service interval.
Sampling intervals for AOAP will be published in TB 43-0210. (if applicable).
6. Warranty Data Plate.
a. All vehicles will have a warranty data plate. The contractor is required to mount this data plate within
clear view of the operator.
b. When the vehicle is received, the owning unit should locate the warranty data plate and check the
warranty start date with date shown on the applicable DD Form 250 or DD Form 1149. If these dates differ,
disregard the data plate. The date shown on the DD Form 250 or DD Form 1149 is the date to be used as a
warranty start date.
7. Claim Procedures.
The procedures for reporting warranty claims are found in DA PAM 738-750 and this bulletin.
Responsibilities of the MACOM are found in AR 700-139. All Warranty Claim Actions are processed on DA
Form 2407 and DA Form 2407-1. It is very important to fill in the blocks on the forms as accurately as
b. The contractor shall be notified in writing within 30 days, utilizing DA Form 2407 by the local Warranty
Control Office/Officer (WARCO) following the discovery of a defect in supplies which requires contractor repair
and/or replacement parts. This shall constitute formal notification of a warranty claim and initiate the time
period for contractor responsibilities and action under the warranty. This notification shall include, but not be
limited to furnishing of the equipment serial number, operating hours, part number or NSN of the defective part
and circumstances surrounding the defect(s). At this time, the contractor will further be informed whether the
owning unit has elected: (1) to correct the defect themselves or; (2) to direct the contractor to correct the defect.
Upon completion of contractor repair forward completed warranty claims (Information Only) to TACOM.
Additionally, the local WARCO will forward claims to TACOM utilizing DA Form 2407 for any warrantable
repairs (parts and/or labor) accomplished by the owning unit which requires contractor reimbursement to the
c. The contractor shall reimburse the Government for the cost of labor and/or replacement parts involved
in the Government correction of the defect. The cost of labor involved shall be computed at the rate of .00
per hour (.00 per hour for the M1 Flatrack) multiplied by the number of labor hours in such services
appearing in the contractor's flat rate time schedule manual. If unavailable, use the Government's
Maintenance Allocation Chart (MAC) to determine the times. Additionally, the cost of replacement parts
obtained through the Government's supply channels will be determined by the amount identified in the
contractor's current commercial dealer net price or Army Master Data File (AMDF) price, whichever is less.
Furthermore, the owning unit may direct the contractor to provide the replacement parts that prove to be
defective within the warranty period, without cost to the Government, directly to their location or F.O.B., U.S.
Port of Embarkation for OCONUS. The contractor shall furnish replacement parts within ten (10) working days
after receipt of written claim notification. Warranty claims for reimbursement, where repair labor costs and
replacement parts costs combined do not exceed 0.00 for any one failure will not be submitted to TACOM.
d. Identification of failed items. Failed warranty items shall be tagged/identified to prevent improper
repair or use. Documents that describe the use of DA Form 2402 Exchange Tag and DA Form 2407
Maintenance Request shall be referenced. Items requiring special handling, storage or shipment during the
processing of claims shall be identified.
e. Disposition. The repair activity shall retain defective supplies for thirty (30) days following receipt of
acknowledgment of a warranty claim from TACOM or contractor. If receipt of acknowledgment is not received,
inquiries should be made to TACOM through your local WARCO. If receipt of acknowledgment is received but
no instructions are forthcoming within thirty (30) days of receipt, supplies may be disposed.