TB 9-2330-356-14
When supplies are submitted for contractor repair,
activity as to how abuse can be avoided in the fu-
ture.
the repair activity shall:
a. Provide contractor with point of contact.
13. Claims Procedure. The procedures for report-
ing warranty claims are found in DA PAM 738-750.
b. Obtain location, name and telephone num-
For all levels of maintenance operating under the
ber of contractor representative for any required fol-
Army Standard Maintenance System (SAMS),
low-up purposes.
Warranty Claim Actions are processed on DA
Form 5504 and DA Form 5504-1. For those units
15. Claim Denials/Disputes. All denials or dis-
not operating under SAMS, use DA Form 2407 and
putes will be handled by TACOM.
DA Form 2407-1. It's very important to fill in the
blocks on the forms as accurately as possible. All
16. Reporting. Reporting or recording action on a
forms should be processed in accordance with
failed item shall be as specified in DA PAM 738-
directives in DA PAM 738-750. Double check to
750. Contractor unique forms shall not be used.
make sure any defective parts are covered by the
warranty before taking them to a dealer or contrac-
17. Storage/Shipment/Handllng.
tor facility.
a. Storage. Not Applicable.
a. Identification of Failed Items. Failed items
shall be tagged/identified to prevent improper repair
b. Shipment. See para. 3d of
this bulletin.
or use. Documents that describe the use of DA Form
c. Handling. Not applicable.
2402 Exchange TAG and DA Form 2407 and DA
Form 5504, Maintenance Request, shall be
18. Referenced Documents.
referenced. Items requiring special handling,
storage, or shipment during the procession of claims
DA Form 2402 Exchange Tag
shall be identified.
DA Forms 2407, 2407-1, and DA Form 5504,
b. Disposition. The repair activity shall retain
5504-1 Maintenance Request (Claims) and Con-
defective supplies for thirty (30) days following
tinuation Sheets
receipt of acknowledgement of warranty claim from
TACOM. If instructions are not received within the
DA PAM 738-750 The Army Maintenance Manage-
thirty (30) day period, the Government will dispose
ment System (TAMMS).
of defective parts in accordance with the disposal
regulations for the applicable part.
DD Form 250 Material Inspection and Receiving
Report
14. Receipts/Verification Contractor Repairs.
4