TB 9-2330-358-14
disposition instructions are obtained from the TACOM
(4) Accident (unless caused by failure of a
WARCO. These instructions will be communicated
warrantable item).
within 30 days after receipt of your warranty claim action.
(5) Acts of God.
(6) The Government's use of unapproved
(1) False Returns.
When supplies are
supplies.
inspected by the contractor and are found to be non-
(7) Failure to perform prescribed maintenance.
warrantable due to abuse or improper maintenance, or
12. Abuse Determination. The repair activity shall
the supplies are found to be serviceable, the repair
activity submitting the DA Form 2407 may be required to
retain defective supplies for 30 days following receipt of
make reimbursement for contractor services. All failed
acknowledgement of claims from TACOM. The return of
items returned for warranty claim action will be monitored
defective supplies for analysis and determination of
by TACOM.
failure shall be determined by TACOM on a case by case
basis. If instructions are not received within a 30day
(2)
Receipts/Verifications/of
Contractor
period, the repair activity will dispose of defective
Repairs. When supplies are submitted for contractor
supplies appropriately.
repair, the repair activity shall:
13.
When abuse has been
(a) Determine the approximate repair time,
determined (intentional or unintentional), a statement
the extent of the problem and any estimated costs which
shall be made by the abuse determination activity as to
may be incurred.
how abuse can be avoided in the future.
14. Claims Procedures. The procedures for reporting
(b) Provide contractor with point of contact.
warranty claims are found in DA PAM 738-750. Detailed
(c) Obtain location, name and telephone
number of the contractor representative for any required
Technical bulletin. Responsibilities of the MACOM are
followup purposes.
found in AR 700-139.
Additional procedures and
guidance may be obtained by calling the TACOM HOT
c. Evaluation. The Repair Activity shall inspect
LINE, AV 786-7888.
all supplies after completion of repairs to determine what
a. Identification of Failed Items. When an
service(s) was performed and/or what supplies were
provided. This is required for problem trend evaluation
item under warranty fails, it shall be tagged and identified
by the National maintenance Point (NMP) and must be
IAW DA PAM 738-750 and shall be adequately handled
identified on DA Form 2407.
and stored to prevent improper repair, use, disposal or
cannibalization during the processing of the warranty
15. Reimbursement for Army Repair.
claim.
Reimbursements for supplies obtained through the DOD
b.
Disposition of Failed Items.
Any
supply system will be processed by TACOM WARCO
(AMSTAMW) after receipt of the DA Form 2407. A fund
component, part, or assembly under warranty that fails
citation shall be established by the MACOM and shall be
during the warranty period becomes a warranty claim
provided to TACOM, AMSTA-EFD, at the beginning of
exhibit. All exhibits will carry a DA Form 2402 marked
each fiscal year to effect
"Warranty Exhibit."
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