e. Contractor support. Those services that are to be
p. Serviceable. The condition of an item which may
performed and those responsibilities that are placed upon
be new or used that meets all the requirements and
the contractor by the government as specified in the
performs the functions for which it was originally intended.
warranty contract/provisions. This support. which may
include such things as labor. parts. tools. training
q. Subcontractor. Any supplier. distributor. vendor
technical packages. etc., will be used in support of the
or firm that furnishes supplies or service to or for a prime
warranted equipment during the specified warranty period.
contractor or another subcontractor.
f. Defect. Any condition or characteristic in any
r. Turnaround time. That amount of time that is
supplies or services furnished by the contractor under the
permitted for an item to be replaced/repaired by the
contract that is not in compliance with the requirements of
contractor/maintenance repair facility and returned to the
The time is measured from the time the
contractor/repair facility receives the request.
g. Failed item. A part. component. or end item that
s. Validation. The process by which the
fails to perform its intended use.
contractor shall test/measure the WTB to assure its
h. False return rate.
The return of suspected
accuracy as it pertains to the warranty item(s).
defective warranty items to the manufacturer that are
eventually determined to be serviceable.
t. Verification. The process of determining the
accuracy and adequacy of the WTB provided by the
This process is performed by the
(1) Safety recall. A manufacturer recalls an item
to repair or replace a defective part or assembly which
u. WARCO. Warranty Control Offices established
may affect public safety.
at the General Support/Director
Operations Level. or equivalent. who serve as the
(2) Service recall. A manufacturer recalls an
intermediary between the troops owning the equipment
and the local dealer. contractor. or manufacturer. All
item to repair or replace a defective part or assembly
warranty claim actions will be processed through the
which does not affect the safe use of the item.
j. Primary damage. The damage suffered by a
v. Warranty. A promise or statement of fact from a
part. component. or end item itself upon its failure.
seller to a purchaser on the nature. usefulness. or
k. Prime contractor. A party that enters into an
condition of the supplies or performance of services to be
agreement directly with the United States to furnish part
The main purpose of a warranty in a
or all of a system.
government contract are to outline the rights and
obligations of the contractor and the government for
defective items or services. It also serves to foster quality
I. Reimbursement. A written provision in a warranty
performance by the contractor but is not a substitute for
contract whereby the user may make the necessary
an adequate quality assurance program.
repairs. with or without prior approval of the contractor.
and the Government will be reimbursed for the repair
w. Warranty claim. Action started by the
parts and/or labor costs.
equipment user for authorized warranty repair.
To restore an item to serviceable
replacement. or reimbursement made from the local
condition without affecting the warranty.
dealer or manufacturer.
n. Repairable. An item that may be reconditioned or
x. Warranty period.
economically repaired for reuse when it becomes
warranty is in effect.
Normally measured as the
maximum number of years. months. days. miles. or
o. Secondary damage. The damage suffered by an
item because of a failure of another item within the same
y. Warranty start date. The date the warranty is put