TB 9-4110-257-24
e. Contractor support. Those services that are to be
.Serviceable. The condition of an item which
performed and those responsibilities that are placed
may be new or used that meets all the requirements and
upon the contractor by the government as specified in
performs the functions for which it was originally
the warranty contract/provisions. This support, which
intended.
may include such things as labor, parts, tools, training
q. Subcontractor.
Any supplier, distributor,
technical packages, etc., will be used in support of the
vendor or firm that furnishes supplies or service to or for
warranted equipment during the specified warranty
a prime contractor or another subcontractor.
period.
r. Turnaround time. That amount of time that is
f. Defect. Any condition or characteristic in any
permitted for an item to be replaced/repaired by the
supplies or services furnished by the contractor under
contractor/maintenance repair facility and returned to
the contract that is not in compliance with the
the user. The time is measured from the time the
requirements of the contract.
contractor/repair facility receives the request.
g. Failed item. A part, component, or end item that
s. Validation.
The process by which the
fails to perform its intended use.
contractor shall test/measure the WTB to assure its
h. False return rate. The return of suspected defective
accuracy as it pertains to the warranty item(s).
warranty items to the manufacturer that are eventually
t. Verification. The process of determining the
determined to be serviceable.
accuracy and adequacy of the WTB provided by the
i. Manufacturer's recall.
contractor.
This process is performed by the
Government/user.
(1) Safety recall. A manufacturer recalls an
u. WARCO. Warranty Control Offices established
item to repair or replace a defective part or assembly
which may affect public safety.
at the General Support/Director
of Industrial
Operations Level, or equivalent, who serve as the
(2) Service recall. A manufacturer recalls an
intermediary between
the troops owning the
item to repair or replace a defective part or assembly
equipment and the local dealer, contractor, or
which does not affect the safe use of the item.
manufacturer.
All warranty claim actions will be
processed through the WARCO.
j. Primary damage. The damage suffered by a
part, component, or end item itself upon its failure.
v. Warranty. A promise or statement of fact from
a seller to a purchaser on the nature, usefulness, or
k. Prime contractor. A party that enters into an
condition of the supplies or performance of services to
agreement directly with the United States to furnish part
be furnished. The main purpose of a warranty in a
or all of a system.
government contract are to outline the rights and
I. Reimbursement.
A written provision in a
obligations of the contractor and the government for
warranty contract whereby the user may make the
defective items or services. it also serves to foster
necessary repairs, with or without prior approval of the
quality performance by the contractor but is not a
contractor, and the Government will be reimbursed for
substitute for an adequate quality assurance program.
the repair parts and/or labor costs.
w. Warranty claim.
Action started by the
m. Repair. To restore an item to serviceable
equipment user for authorized warranty repair,
condition without affecting the warranty.
replacement, or reimbursement made from the local
dealer or manufacturer.
n. Repairable. An item that may be reconditioned
or economically repaired for reuse when it becomes
x. Warranty period.
Time during which the
unserviceable.
warranty is in effect.
Normally measured as the
maximum number of years, months, days, miles, or
o. Secondary damage. The damage suffered by
hours used.
an item because of a failure of another item within the
same configuration.
y. Warranty start date. The date the warranty is
put into effect.
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