TB9-4120-399-24
warranty claim actions shall be processed through the
ment can be returned to an operational readiness
mode. Warranty claims from using field units shall
be forwarded to the TROSCOM Warranty Control
Office (WARCO) AMSTR-Q, which will initiate
d. Army Oil Analysis. Not applicable.
Warranty Claim Actions (WCAs) for warranted items,
and Quality Deficiency Report(s) (QDRs) for a
e. Alterations/ Modifcations. Alterations and/or
modifications shall not be made unless expressly
systematic failure in accordance with DA PAM 738-
authorized or directed by:
750. Upon receipt of these forms, TROSCOM will
Us. ARMY T R O O P
initiate and forward an MDR to the Contractor.
SUPPORT COMMAND, 4300 GOOD-FELLOW
BLVD.. ATTN:
AMSTR-ME, ST. LOUIS, MO
63120-1798, AUTOVON 693-9385, CMCL (3 14) 263-
a Identification of Failed Item. All failed
warranty items shall be tagged/identified to prevent
9444.
improper repair or use. All failed items shall be
tagged using DA Form 2402, Exchange Tag and DA
6. DESIGN / PERFORMANCE SPECIFICATIONS.
Form 2407, Maintenance Request, will be completed
Not applicable.
in accordance with DA Pam 738-750.
7. NULLIFICATIONS TO WARRANTY. T h i s
warranty does not apply to equipment performance
b. Disposition. In the event of a failed warranty
item, all procedures for handling, repair, and
deficiencies attributable to:
evacuation of the failed item shall be as determined
by the applicable WARCO.
a Installation, utilization or operation not in ac-
cordance with the operating instructions and technical
c. False Returns. If items are returned to the
data provided with the unit.
Contractor that are found to be serviceable, nullified
in accordance with paragraph 3.1, or it is determined
b. Operation, repair or alteration by individuals
that the failure was not subject to the guarantee set
not trained in proper operation or maintenance of the
forth, then the contract price will be equitably
unit.
adjusted.
c. Repairs with, or an addition of, items not
d. Reimbursement for Army Repair. Refer to
supplied by or approved by Applied Companies.
paragraph 4.
for definition of
contractor reimburse-
ment for Army repair.
d. Failure to perform operation and maintenance
in accordance with Technical Manual TM 5-4120-
e. Claims / Denials / Disputes. In the event the
399-14 and the Maintenance Allocation Chart included
in that manual.
Contractor denies or disputes a warranty claim, the
claim shall be referred to the WARCO who initiated
the warranty claim for final disposition.
e. Any abuse or misuse of the equipment.
f. Reporting. Reporting or recording action on
e. Damage caused by combat conditions.
a failed item shall be as specified in DA PAM 738-
750.
8. ABUSE DETERMINATION.
Abuse of the
equipment defined within this bulIetin shall be defined
10. STORAGE / SHIPMENT / HANDLING.Storage
as any improper use, repair, or handling of the
warranted items.
and handling of the equipment or its components shall
be as prescribed in applicable Technical Manual TM
5-4120-399-14.
Instructions for shipment of
9. CLAIMS PROCEDURES.
DA Forms 2402
components will be provided by the TROSCOM
(Exchange Tag) and 2407 (Maintenance Request) shall
Warranty Control Officer. No shipment shall be
be used by the field in reporting warranty claim
act ions. The purpose of these forms is for the seller
made without direct authority from the WARCO.
to repair or replace any defective part so the equip-
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