TB 9-4120-403-24
r. Turnaround time. That amount of time that's permitted for an item to be replaced/repaired by the
contractor/maintenance repair facility and returned to the user. The time is measured from the time the contractor/repair
facility receives the request.
s. Validation. The process by which the contractor shall test/measure the WTB to assure its accuracy as it
pertains to the warranty item(s).
t. Verification. The process of determining the accuracy and adequacy of the WTB provided by the
contractor. This process is performed by the Government/user.
u. WARCO. Warranty Control Offices established at the intermediate General Support/ Director of Industrial
Operations Level or equivalent who serve as the intermediary between the troops owning the equipment and the local
dealer, contractor or manufacturer. All warranty claim actions will be processed through the WARCO. A warranty data
plate is affixed to the air conditioner (figure 1). Figure 2 illustrates the warranty card, to be filled out when unit is placed
in service.
v. Warranty. A promise or statement of fact from a seller to a purchaser on the nature, usefulness, or
condition of the supplies or performance of services to be furnished. The main purposes of a warranty in a government
contract are to outline the rights and obligations of the contractor and the government for defective items and services. It
also serves to foster quality performance by the contractor but is not a substitute for an adequate quality assurance
program. Figure I illustrates the content and location of the warranty data plate.
w. Warranty claim. Action started by the equipment user for authorized warranty repair, replacement or
reimbursement from the manufacturer.
x. Warranty period. Time during which the warranty is in effect. Normally measured as the maximum
number of years, months, days, miles, or hours used.
y. Warranty start date. The date the warranty is put into effect.
Figure 1. Warranty Data Plate.
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