16. Claim Denials/Disputes
It is understood that there will occur from time to time
claim denial or disputes occurring from a warranty item
claim. When such a dispute occurs the disputes clause
of the base contact will be used to accomplish a
Reporting or recording action on a failed item shall be as
specified in DA Pam 738-750 or Pam 751, using
Standard Form 368. Contractor unique forms will not be
See TM 9-4120-422-14&P for storage and packaging
information pertaining to the total air conditioner.
components must be carefully packaged in appropriate
containers that will prevent damage during shipment or
b. Shipment. Shipment of failed warranty items
shall not be made without direct authority from the
supporting warranty control office. Notify WARCO.
c. Handling. When special handling of warranty
items is necessary because potential hazards exist or
damage may be caused to the items or other
items/equipment when improperly handled, instructions
shall be provided.