TB 10-4930-250-23
the owning unit upon completion of repair. When the
(3) Request
additional
information
for
incomplete claims.
contractor receives written notification requiring
contractor repair, they will have the option:
(4) Provide warranty claim acknowledgment,
closeout letters and/or
parts/assemblies
disposition
instructions to the local WARCO, when appropriate.
(1) to correct the supplies in the field, or
(5) Insure
the
contractor
performs
in
(2) return the AAFARS or parts to the
accordance with the terms of the contract.
contractor's
designated
facility
or
authorized
distributor/dealer for correction.
b. Equipment owning unit will:
b. When the contractor corrects the supplies, labor
involved shall be borne by the contractor. The contractor
(1) Identify defects/failures and verify the
will arrange and pay all transportation costs of the
defects/failures are warrantable.
supplies to its facility and return to user.
(2) Submit warranty claims, using DA Form
2407, DA Form 2407-1, (Maintenance Request Claims
c. Within 5 work days, the contractor shall notify
and Continuation Sheets) through channels to the
supporting repair facility.
the warranty claimant by phone as to method of
correction, date(s) work is to be performed and by whom.
(3) Tag and retain (IAW DA PAM 738-750,
The Army Maintenance Management System (TAMMS),
and this TB) parts and pieces of parts and/or assemblies
d. Contractor -has the right to inspect any defective
removed at the owning unit level and as a result of a
supplies within 30 days of notification of the warranty
warrantable defect/failure and/or correction.
(4) Notice of any alleged defect or
existence of the defects.
nonconformance shall be given to the contractor within
thirty days of identifying the defective or non-conforming
e.The contractor will halt repair activity and notify the
item.
owning unit in the event the contractor determines the
(5) During the AAFARS warranty, the
defective supplies are non-warrantable.
Government is responsible for the cost of lubricating oil,
antifreeze, filter elements, hoses, belts, and other
5. Government Responsibilities.
maintenance items replaced during warranty repairs
except where such items are not reusable due to the
The Major Subordinate Command for the AAFARS is the
warrantable failure.
U.S. Army Tank-automotive and Armament Command
(TACOM), Warren, Ml 48397-5000.
TACOM
is
responsible
for managing and implementing the
c. Supporting repair facility will:
warranty.
Warranty claims shall be reported to:
(1) Identify and verify defects/failures as
warrantable (if owning unit has not already identified
Commander US Army Tank-automotive and
them).
Armaments Command
(2) Review, process, and submit valid
ATTN: AMSTA-IM-JA
warranty claims to the local WARCO if the DA Form
Warren, Ml 48397-5000
2407, Form 2407-1, is complete and correctly filled out.
(3) Reject invalid warranty claims or request
Telephone: DSN 786-4158
additional information for incomplete claims.
Commercial: (810) 574-4158
(4) Coordinate with the owning unit and
decide which option for repair is desired to correct the
a. TACOM will:
warrantable defect/failure.
(5) Depending on which repair option was
(1) Verify, review and process warranty claim
chosen, provide labor as required to accomplish the
actions.
warrantable repairs.
(2) Reject claims that are not valid and send
(6) Tag and retain (IAW DA PAM 738-750 and
them back to the local WARCO with a short explanation
this TB) all parts and pieces of parts and/or assemblies
of why the claim is rejected.
removed as a result of the warrantable defect/failure
and/or correction.
3