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e. Alterations/Modifications. Alterations/modifications shall not be applied unless authorized by TACOM.
6. Warranty Data Plate.
a. All vehicles will have a warranty data plate. The contractor is required to mount this data plate within clear view
of the operator.
b. When the vehicle is received, the owning unit should locate the warranty data plate and check the warranty start
date with date shown on the applicable DD Form 250 or DD Form 1149. If these dates differ, disregard the data plate.
The date shown on the DD Form 250 or DD Form 1149 is the date to be used as a warranty start date.
7. Claim Procedures.
a. The procedures to r reporting warranty claims are found in DA PAM 738-750 and this bulletin. Responsibilities of
the MACOM are found in AR 700-139. For all levels of maintenance operating under the Standard Army Maintenance
System (SAMS), Warranty Claim Actions are processed on forms DA Form 5504 and DA Form 5504-1. For those units
not operating under SAMS, use DA Form 2407 and DA Form 2407-1. It is very important to fill in the blocks on the forms
as accurately as possible.
b. The contractor shall be notified in writing, utilizing DA Form 2407 or DA Form 5504 by the local Warranty Control
Office/Officer (WARCO) following the discovery of a defect in supplies which requires contractor repair and/or
replacement parts. This shall constitute formal notification of a warranty claim and initiate the time period for contractor
responsibilities and action under the warranty. This notification shall include, but not be limited to furnishing of the
equipment serial number, operating hours, part number or NON of the defective part and circumstances surrounding the
defect(s). At this time, the contractor will further be informed whether the owning unit has elected: (1)to correct the
defect themselves or; (2) to direct the contractor to correct the defect. Upon completion of contractor repair forward
completed warranty claims (Information Only) to TACOM. Additionally, the local WARCO will forward claims to TACOM
utilizing DA Form 2407 or DA Form 5504 for any warrantable repairs (parts and/or labor) accomplished by the owning
unit which requires contractor reimbursement to the Government.The owning unit must know what parts are covered
under warranty. If a contractor repairs a part that is not covered by the warranty, then the owning unit must bear the cost.
c. The contractor shall reimburse the Government for the cost of labor and/or replacement parts involved in the
Government correction of the defect. The cost of labor involved shall be computed at the rate of .00 per hour
multiplied by the number of labor hours in such services appearing in the contractor's flat rate time schedule manual or
the Government's Maintenance Allocation Chart (MAC) which ever is less. Additionally, the cost of replacement parts
obtained through the Government's supply channels will be determined by the amount identified in the contractor's
current commercial dealer net price list. Furthermore, the owning unit may direct the contractor to provide the
replacement parts that prove to be defective within the warranty period, without cost to the Government, directly to their
location. The contractor shall furnish replacement parts within ten working days after receipt of written claim notification.
Warranty claims where repair labor costs and replacement parts costs do not exceed 0.00 for any one failure will not
be initiated.
d. Identification of failed items. Failed warranty items shall be tagged/identified to prevent improper repair or use.
Documents that describe the use of DA Form 2402 Exchange Tag and DA Form 2407 or DA Form 5504 Maintenance
Request shall be referenced. Items requiring special handling, storage or shipment during the processing of claims shall
be Identified.
e. Disposition. The repair activity shall retain defective supplies for thirty (30) days following receipt of
acknowledgment of a warranty claim from TACOM or contractor. If receipt of acknowledgment is not received, inquiries
should be made to TACOM through your local WARCO. If receipt of acknowledgment is received but no instructions are
forthcoming within thirty (30) days of receipt, supplies may be disposed of.
f. Invalid Warranty Claims. When supplies are inspected by the contractor and found to be non-warrantable due to
abuse or improper maintenance, or the supplies are found to be serviceable, the repair activity submitting the claim will
be required to make reimbursement for contractor services. All failed items returned for warranty claim action will be
monitored by TACOM. Additionally, regarding contractor repair, the local WARCO must stipulate at the time of request
for services that either no non-warranty work be done or be prepared to pay for such work.
8. Claim Denial/Disputes. All denials or disputes will be handled by TACOM.
9. Reporting. Reporting or recording action on a failed item shall be as specified in DA PAM 738-750. Contractor or
Repair Activity unique forms shall not be used.
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