TB 5-3895-373-14
When the contractor corrects the supplies all
(3) Tag and retain (IAW DA PAM 738-750
labor involved shall be borne by the contractor.
and this TB) parts, pieces of parts and/or assemblies
Additionally, the contractor shall arrange and bear all
removed at the owning unit level and as a result of a
transportation costs of the supplies to its facility and
warrantable defect/failure and/or correction.
return to user.
c.
Supporting repair facility will:
c. The contractor, within five (5) working days
of receiving such notice, shall notify the warranty
(1) Identify defects/failures as warrantable
claimant by telephone as to the method of correction,
(if owning unit has not already identified them). Verify
date(s) work is to be performed and by whom.
defects/ failures are warrantable.
d. The contractor has the right to inspect any
(2) Review, process and submit valid
defective supplies, wherever located, within thirty (30)
warranty claims to the local WARCO if the DA Form
days of notification of warranty claim for the purpose of
2407 or DA Form 2407-1 is complete and correctly filled
evaluating the cause of, or existence of the defect(s).
out.
e. The contractor will stop repair activity, and
(3) Reject invalid warranty claims or
notify the owning unit, in the event the contractor
request additional information for incomplete and
determines the defective supplies are clearly non-
incorrect claims.
(4) Coordinate with the owning unit and
decide which option for repair is desired to correct the
5.
Government Responsibilities.
The Major
warrantable defect/failure.
Subordinate Command for the Paving Machine is the U.
(5) Depending on which repair option was
S. Army Tank-automotive and Armaments Command
chosen (Government or contract repair) provide
(TACOM), Warren, Ml 48397-5000.
TACOM is
labor/parts required to accomplish the warrantable
responsible for managing and implementing the
repairs.
warranty. Warranty claims will be submitted to:
(6) Tag and retain (IAW DA PAM 738-750
and this TB) all parts, pieces or parts and/or assemblies
Commander
removed as a result of warrantable defect/failure and/or
U. S. Army Tank-automotive and
correction.
Armaments Command
ATTN: AMSTA-IM-MBP
d.
Local WARCO will:
Warren, MI 48397-5000
Telephone: (DSN) 786-7393
(1) Verify,
administer
and
process
Commercial (313) 574-7393
warranty claims to the TACOM WARCO (IAW DA PAM
738750 and this TB).
a.
TACOM will:
(2) Act as a liaison between owning unit,
(1) Verify, review, process and if valid and
the contractor, supporting repair facility and TACOM.
complete, submit claims (reimbursable and/or disputes)
(3) Notify the owning units of all warranty
to the contractor.
claim acknowledgments/close-outs, information and/or
(2) Reject claims that are not valid and
instructions received from TACOM or the contractor.
send them back to the local WARCO with a short
(4) Act as a liaison between local dealers
explanation of why the claim is rejected.
and the Army.
(3) Request additional information for
incomplete claims.
e. Alterations/Modifications.
(4) Provide
warranty
claim
Alterations/modifications shall not be applied unless
acknowledgment/
close-out
letters
and/or
authorized by TACOM.
parts/assemblies disposition instructions to the local
f.
Army Oil Analysis Program (AOAP). The
WARCO.
manufacturer's lubrication and service intervals must be
(5) Insure the contractor performs in
followed. Only after the warranty has expired will AOAP
accordance to the terms of the contract.
apply to this equipment, unless oil sample results
indicate the oil and filter of an assembly should be
b.
Equipment owning unit will:
changed PRIOR to the manufacturer's service interval.
(1) Identify defects/failures and verify the
Sampling intervals for AOAP shall be in accordance with
defects/ failures are warrantable.
DA PAM 738-750.
(2) Submit warranty claims, using DA
Form 2407 or DA Form 2407-1 through channels to the
supporting
repair
facility.
3