TB 5-3895-373-14
dealer net price or Army Master Data File (AMDF) price,
6.
Warranty Data Plate.
4 whichever is less. Furthermore, the WARCO may
direct the contractor to provide the replacement parts
a. All vehicles will have a warranty data plate.
that prove to be defective within the warranty period,
The contractor is required to mount this data plate within
without cost to the Government, directly to their location.
clear view of the operator.
The contractor shall furnish replacement parts within ten
b. When the vehicle is received, the owning
(10) working days after receipt of written claim
unit should locate the warranty data plate and check the
notification. Warranty claims for reimbursement, where
warranty start date with date shown on the applicable DD
repair labor costs and replacement parts costs combined
Form 250 or DD Form 1149. If these dates differ,
do not exceed 0.00 for any one failure will not be
disregard the data plate. The date shown on the DD
submitted to TACOM.
Form 250 or DD Form 1149 is the date to be used as a
d. Identification of failed items.
Failed
warranty start date.
warranty items shall be tagged/identified to prevent
improper repair or use. Documents that describe the
7.
Claim Procedures.
use of DA Form 2402 Exchange Tag and DA Form 2407
shall be referenced. Items requiring special handling,
a. The procedures for reporting warranty
storage or shipment during the processing of claims shall
claims are found in DA PAM 738-750 and this bulletin.
be identified.
Responsibilities of the MACOM are found in AR 700-139.
e. Disposition. The repair activity shall retain
For all levels of maintenance, Warranty Claim Actions
defective supplies for thirty (30) days following receipt of
are processed on forms DA Form 2407 and DA Form
acknowledgment of a warranty claim from TACOM or
2407-1. It is very important to fill in the blocks on the
contractor. If receipt of acknowledgment is not received,
forms as accurately as possible.
inquiries should be made to TACOM through your local
b. The contractor shall be notified in writing,
WARCO. If receipt of acknowledgment is received but
utilizing DA Form 2407 by the local Warranty Control
no instructions are forthcoming within thirty (30) days of
Office/Officer (WARCO) following the discovery of a
receipt, supplies may be disposed.
defect in supplies which requires contractor repair and/or
f.
Invalid Warranty Claims. When supplies
replacement parts.
This shall constitute formal
are inspected by the contractor and found to be non-
notification of a warranty claim and initiate the time
warrantable due to abuse or improper maintenance, or
period for contractor responsibilities and action under the
the supplies are found to be serviceable, the repair
warranty. This notification shall include, but not be
activity submitting the claim will be required to make
limited to furnishing of the equipment serial number,
reimbursement for contractor services. All failed items
operating hours, part number or NSN of the defective
returned for warranty claim action will be monitored by
part and circumstances surrounding the defect(s). At
TACOM. Additionally, regarding contractor repair, the
this time, the contractor will further be informed whether
local WARCO must stipulate at the time of request for
the owning unit has elected: (1) to correct the defect
services that either no non-warranty work be done or be
themselves or; (2) to direct the contractor to correct the
prepared to pay for such work.
defect. Upon completion of contractor repair forward
completed warranty claims (Information Only) to
8.
Reimbursement For Army Repair.
The
TACOM. Additionally, the local WARCO will forward
contractor shall reimburse the Government by submitting
claims to TACOM utilizing DA Form 2407 for any
monies monthly to TACOM, ATTN: DFAS-IN/EM-BED,
warrantable repairs (parts and/or labor) accomplished by
Warren, Michigan 48397-5000. In the event that the
the owning unit which requires contractor reimbursement
repair activity should receive any reimbursement from
to the Government.
the contractor the monies must be forwarded to the
c. The contractor shall reimburse the
above address.
Government for the cost of labor and/or replacement
parts involved in the Government correction of the
9.
Claim Denial/Disputes. All denials or disputes
defect. The cost of labor involved shall be computed at
will be handled by TACOM.
the rate of $_44_ per hour multiplied by the number of
labor hours in such services appearing in the contractor's
10.
Reporting. Reporting or recording action on a
flat rate time schedule manual or the Government's
failed item shall be as specified in DA PAM 738-750.
Maintenance Allocation Chart (MAC) whichever is less.
Contractor or Repair Activity unique forms shall not be
Additionally, the cost of replacement parts obtained
used.
through the Government's supply channels will be
determined by the amount identified in the contractor's
current
commercial
4