TB 5-3895-374-14
(2) Submit warranty claims, using DA Form 2407,
Should the contractor fail to accomplish required warranty
DA Form 2407-1, or DA Form 5504, DA Form 5504-1
corrections within 10 working days after notification of
through channels to the supporting repair facility.
warranty claim, the contractor agrees to extend, at no
(3) Tag and retain (IAW DA PAM 738-750 and this
additional cost, the terms of coverage of this warranty for
TB) parts, pieces of parts and/or assemblies removed at
a time equal to the period beginning with Government
the owning unit level and as a result of a warrantable
formal notification of claim until the supplies are
defect/failure and/or correction.
corrected.
d. The contractor has the right to inspect any
c. Supporting repair facility will:
defective supplies, wherever located, within thirty (30)
days of notification of warranty claim for the purpose of
(1) Identify defects/failures as warrantable (if
evaluating the cause of, or existence of the defect(s). If
owning unit has not already identified them). Verify
instructions are not received within the 30 day period, the
defects/ failures are warrantable.
Government will dispose of the defective supplies.
(2) Review, process and submit valid warranty
e. The contractor will initiate work stoppage of repair
claims to the local WARCO if the DA Form 2407, DA
actions, and notify the owning unit, in the event the
Form 2407-1, or DA Form 5504 or DA Form 5504-1 is
contractor determines the defective supplies are clearly
complete and correctly filled out.
(3) Reject invalid warranty claims or request
5. Government Responsibilities. The Major Subordinate
additional information for incomplete and incorrect claims.
(4) Coordinate with the owning unit and decide
Command for the Asphalt Mixing Plant is the U.S. Army
which option for repair is desired to correct the
Tank-Automotive Command (TACOM), Warren, MI
warrantable defect/failure.
48397-5000. TACOM is responsible for managing and
(5) Depending on which repair option was chosen
implementing the warranty. Warranty claims will be
(Government or contract repair) provide labor/parts
reported to:
required to accomplish the warrantable repairs.
(6) Tag and retain (IAW DA PAM 738-750 and this
Commander
TB) all parts, pieces or parts and/or assemblies removed
U.S. Army Tank-Automotive Command
as a result of warrantable defect/failure and/or correction.
ATTN: AMSTA-MM
Warren, Ml 48397-5000
d. Local WARCO will:
Telephone: (DSN) 786-7423
Commercial (313) 574-7423
(1) Verify, administer and process warranty claims
a. TACOM will:
to the TACOM WARCO (IAW DA PAM 738-750 and this
TB).
(2) Act as a liaison between owning unit, the
(1) Verify, review, process and if valid and
contractor, supporting repair facility and TACOM.
complete, submit claims (reimbursable and/or disputes) to
(3) Notify the owning units of all warranty claim
the contractor.
(2) Reject claims that are not valid and send them
acknowledgments/close-outs,
information
and/or
instructions received from TACOM or the contractor.
back to the local WARCO with a short explanation of why
(4) Act as a liaison between local dealers and the
the claim is rejected.
(3) Request additional information for incomplete
Army.
claims.
e. Alterations/Modifications.
(4) Provide warranty claim acknowledgment/ close-
Alterations/modifications shall not be applied unless
out letters and/or parts/assemblies disposition instructions
authorized by TACOM.
to the local WARCO.
(5) Insure the contractor performs in accordance to
6. Warranty Data Plate.
the terms of the contract.
a. All vehicles will have a warranty data plate. The
b. Equipment owning unit will:
contractor is required to mount this data plate within clear
(1) Identify defects/failures and verify the defects/
view of the operator.
b. When the vehicle is received, the owning unit
failures are warrantable.
should locate the warranty data plate and check the
warranty
3