TB 9-4120-422-24
h. Failed item. A part, component, or end m that
acquisition, and modifying these requirements to ensure
fails to perform its intended use,
that each contributes to the optimal balance and cost.
The tailoring of data requirements shall consist of
i. False return rate. The return of suspected
determining the essentially of potential CDRL items and
defective warranty items to the manufacturer that are
shall be limited to the exclusion of information
eventually determined to be serviceable
requirement provisions.
t. Turnaround time. That amount of time that's
j.
Manufacturer's recall
permitted for an item to be replaced/repaired by the
1. Safety recall. A manufacturer recalls an
contractor maintenance repair facility and returned to the
item to repair or replace a defective part or assembly
user.
The time is measured from the time the
which may affect public safety.
contractor/repair facility receives the request.
2. Service recall. A manufacture recalls an
The process by which the
u. Validation.
item to repair or replace a defective part or assembly
contractor shall test/measure the WTB to assure its
which does not affect the safe use of the item.
accuracy as it pertains to the warranty item(s).
k. Primary damage. The damage suffered by a
v. Verification. The process of determining the
part, component or end item itself upon its failure.
accuracy and adequacy of the WTB provided by the
contractor.
This process is performed by the
l. Prime contractor. A party that enters into an
Government/user.
agreement directly with the United States to furnish part
or all of a weapon system.
w. WARCO. Warranty Control Offices established
at the intermediate General Support/Director of Industrial
A written provision in a
Operations Level or equivalent who serve as the
m. Reimbursement.
warranty contract whereby the user may make the
intermediary between the troops owning the equipment
necessary repairs with or without prior approval of the
and the local dealer, contractor, or manufacturer. All
contractor and the Government will be reimbursed for
warranty actions will be processed through the WARCO.
the repair parts and/or labor costs.
x. Warranty. A promise or statement of fact from
To restore an item to serviceable
a seller to a purchase on the nature, usefulness, or
n. Repair.
condition without affecting the warranty.
condition of the supplies or performance of services to
be furnished. The main purpose of a warranty in a
o. Repairable. An item that may be reconditioned
government contract are to outline the rights and
or economically repaired for reuse when it becomes
obligations of the contractor and the government for
unserviceable.
defective items and services. It also serves to foster
quality performance by the contractor but is not a
p. Secondary damage. The damage suffered by
substitute for an adequate quality assurance program.
an item because of a failure of another item within same
configuration.
Action started by the
y. Warranty claim.
equipment user for authorized warranty repair,
q. Serviceable . The condition of an item which
replacement, or reimbursement made from the local
may be new or used that meets al the requirements and
dealer or manufacturer.
performs the functions for which it was originally tended.
Time during which the
z. Warranty period.
Any supplier, distributor,
warranty is in effect, normally measured as the
r. Subcontractor.
vendor or firm that furnishes supplies or service to or for
maximum number of years, months, days, miles, or
a prime contractor or another subcontractor.
hours used.
aa. Warranty start date. The date the warranty is
requirements to determine their pertinence and cost
put into effect.
effectiveness for a specific system or equipment
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