TB 10-3930-664-14
followed. Only after the warranty has expired will AOAP
c. The Contractor shall reimburse the Government
apply to this equipment, unless oil sample results
for the cost of labor and/or replacement parts involved in
indicate the oil and filter of an assembly should be
the Government correction of the defect. The cost of
changed "PRIOR" to the manufacturer's service interval.
labor involved shall be computed at the rate of .00
Sampling intervals for AOAP will be published in TB 43-
per hour multiplied by the number of labor hours in such
0210.
services appearing in the Contractor's flat rate time
f. Alterations/Modifications.
Alterations/
schedule manual or the Government's Maintenance
modifications will not be applied unless authorized by
Allocation Chart (MAC), whichever is less. Additionally,
TACOM.
the cost of replacement parts obtained through the
Government's supply channels will be determined by the
amount identified in the Contractor's current commercial
6. Warranty Data Plate.
dealer net price list. Furthermore, the owning unit may
direct the Contractor to provide the replacements parts
a. All vehicles will have a warranty data plate. The
that prove to be defective within the warranty period,
Contractor is required to mount this data plate within
without cost to the Government, directly to their location.
clear view of the operator.
The Contractor shall furnish replacement parts within ten
b. When the vehicle is received, the owing unit
working days after receipt of written claim notification.
should locate the warranty data plate and check the
Warranty claims, for reimbursement, where repair labor
warranty start date with the date shown on the
costs and replacement parts costs combined do not
applicable DD Form 250 or DD Form 1149. If these
exceed 0.00 for any one failure will not be submitted
dates differ, disregard the data plate. The dates shown
to TACOM.
on the DD Form 250 or DD Form 1149 is the date to be
d. Identification of failed items. Failed warranty
used as a warranty start date.
items shall be tagged/identified to prevent improper
repair or use . Documents that describe the use of DA
7. Claim Procedures.
Form 2402 Exchange Tag and DA Form 2407 or DA
Form 5504 Maintenance Request shall be referenced.
a. The procedures for reporting warranty claims
Items requiring special handling, storage or shipment
are found in DA PAM 738-750 and this bulletin.
during the processing of claims shall be identified.
Responsibilities of the MACOM are found in AR 700-
e. Disposition.
The repair activity shall retain
139. For all levels of maintenance operating under the
defective supplies for thirty (30) days following the
Standard Army Maintenance System (SAMS), Warranty
receipt of acknowledgment of a warranty claim from
Claim Actions are processed on Forms DA Form 5504
TACOM or the Contractor. If receipt of acknowledgment
and DA Form 5504-1. For those units not operating
is not received, inquiries should be made to TACOM
under SAMS, use DA Form 2407 and DA Form 2407-1.
through your local WARCO.
If receipt of
It is very important to fill in the blocks on the forms as
acknowledgment is received but no instructions are
accurately as possible.
forthcoming within thirty (30) days of receipt, supplies
b. The Contractor shall be notified in writing,
may be disposed of.
utilizing DA Form 2407 or DA Form 5504 by the local
f. Invalid Warranty Claims. When supplies are
WARCO following the discovery of a defect in supplies
inspected by the Contractor and found to be non-
which requires Contractor repair and/or replacement
warrantable due to abuse or improper maintenance, or
parts. This shall constitute formal notification of warranty
the supplies are found to be serviceable, the repair
claim and initiate the time period for Contractor
activity submitting the claim will be required to make
responsibility and action under the warranty.
This
reimbursement for Contractor services. All failed items
notification shall include but not be limited to furnishing
returned for warranty claim action will be monitored by
of the applicable equipment serial number, operating
TACOM. Additionally, regarding contractor repair, the
hours, part number or NSN of the defective part and
local WARCO must stipulate at the time of request for
circumstances surrounding the defect(s).
Upon
services that either no non-warranty work be done or be
completion of Contractor repair, forward completed
prepared to pay for such work.
warranty claims (Information Only) to TACOM.
Additionally, the local WARCO will forward claims to
TACOM utilizing DA Form 2407 or DA Form 5504 for
any
warrantable
repairs
(parts
and/or
labor)
accomplished by the owning unit which requires
Contractor reimbursement to the Government.
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