TB 10-3950-672-14
d. Identification of failed items. Failed warranty
Actions are processed on forms DA Form 5504 and DA
Form 5504-1. For those units not operating under
items shall be tagged/identified to prevent improper re-
SAMS, use DA Form 2407 and DA Form 2407-1. It is
pair or use. Documents that describe the use of DA
very important to fill in the blocks on the forms as accu-
Form 2402 Exchange Tag and DA Form 2407 or DA
rately as possible.
Form 5504 Maintenance Request shall be referenced.
Items requiring special handling, storage or shipment
b. The contractor shall be notified in writing, utilizing
during the processing of claims shall be identified.
DA Form 2407 or DA Form 5504 by the local Warranty
e. Disposition. The repair activity shall retain defec-
Control Office/Officer (WARCO) following the discovery
tive supplies for thirty (30) days following receipt of ac-
of a defect in supplies which requires contractor repair
knowledgment of a warranty claim from TACOM or con-
and/or replacement parts. This shall constitute formal
tractor. If receipt of acknowledgment is not received, in-
notification of a warranty claim and initiate the time pe-
quiries should be made to TACOM through your local
riod for contractor responsibilities and action under the
WARCO. If receipt of acknowledgment is received but
warranty. This notification shall include, but not be lim-
no instructions are forthcoming within thirty (30) days 01
ited to furnishing of the equipment serial number, oper-
receipt, supplies may be disposed.
ating hours, part number or NSN of the defective part
f. Invalid Warranty Claims. When supplies are in-
and circumstances surrounding the defect(s). At this
spected by the contractor and found to be non-warrant-
time, the contractor will further be informed whether the
able due to abuse or improper maintenance, or the sup
owning unit has elected: (1) to correct the defect them-
plies are found to be serviceable, the repair activity sub-
selves or: (2) to direct the contractor to correct the de-
mitting the claim will be required to make reimburse-
fect. Upon completion of contractor repair forward com-
ment for contractor services. All failed items returned for
pleted warranty claims (Information Only) to TACOM.
warranty claim action will be monilored by TACOM. Ad-
Additionally. the local WARCO will forward claims to
ditionally, regarding contractor repair, the local WARCO
TACOM utilizing DA Form 2407 or DA Form 5504 for
must stipulate at the time of request for services that
any warrantable repairs (parts and/or labor) accom-
either no non-warranty work be done or be prepared to
plished by the owning unit which requires contractor re-
pay for such work.
imbursement to the Govemment.
8. Reimbursement For Army Repair. The contractor
c. The contractor shall reimburse the Government
shall reimburse the Government by submitting monies
for the cost of labor and/or replacement parts involved in
the Government correction of the defect. The cost of la-
monthly to TACOM, ATTN: AMSTA-EF, Warren,
bor involved shall be computed at the rate of .00 per
Michigan 48397-5000. In the event that the repair activ-
hour multiplied by the number of labor hours in such
ity should receive any reimbursement from the contrac-
services appearing in the contractor's flat rate time
tor the monies must be forwarded to the above address.
schedule manual or the Government's Maintenance Al-
9. Claim Denial/Disputes. All denials or disputes will
location Chart (MAC) whichever is less. Additionally, the
cost of replacement parts obtained through the Govem-
be handled by TACOM.
ment's supply channels will be determined by the
amount identified in the contractor's current commercial
10. Reporting. Reporting or recording action on a
dealer net price or Army Master Data File (AMDF) price,
failed item shall be as specified in DA PAM 738-750.
whichever is less. Furthermore, the WARCO may direct
Contractor or Repair Activity unique forms shall not be
the contractor to provide the replacement parts that
USed.
prove to be defective within the warranty period, without
cost to the Government, directly to their location. The
11. Storage/Shipmen/Handling.
contractor shall furnish replacement parts within ten
a. Storage. Not applicable
(10) working days after receipt of written claim notifica-
tion, Warranty claims for reimbursement, where repair
labor costs and replacement parts costs combined do
not exceed 0.00 for any one failure will not be sub-
mitted to TACOM.
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