13. Claim Procedures.
8. WARCO Responsibilities.
Warranty Claim Actions (WCA) can be initiated at any
Warranty Control Office Responsibilities are outlined
maintenance level. Operators, unit or higher level support
in AR 700-139, Army Warranty Program Concepts and
maintenance can start a WCA.
Policies, and in DA PAM 738-750 Function Users Manual
for the Army Maintenance Management System
For those units operating on the Standard Army
(TAMMS). The WARCO in CONUS units will be assigned
Maintenance System (SAMS) the DA Form 5504 and DA
to the office of Directorate of Logistics (DOL) or the
Form 5504-1 are used to report WCAs. For those units
Directorate of Installation and Services (DIS).
In
who do not operate under SAMS the DA Form 2407 and
OCONUS units the WARCO will be assigned to the
2407-1 are used to file warranty claims. It is important
Theater Maintenance Management Center. The WARCO
that you be as accurate as possible on all forms (see
will act as liaison n between Army Units and the
appendix). The information received on them is used for
Contractor also as point of contact between AMC Major
tracking performance, efficiency and warranty costs. All
Subordinate Commands and the local units. He will
forms will be processed in accordance with directives in
establish a warranty program at posts, camps, or stations
DA PAM 738-750 and AR 700-139 for resolution.
to include procedures to handle, process and control
WCA's.
14. Claim Denials and Disputes.
All denials or disputes will be handled by the National
9. Army Oil Analysis Program (AOAP).
Maintenance Point (NMP) TACOM, Warren, MI.
15. Referenced Documents.
Not Applicable.
AR 700-139 Army Warranty Program Concepts and
Policies.
10. Alterations/modifications.
DA Form 2028 Recommended
Changes
to
Publications and Blank Forms.
Alterations and modifications will not be made without the
express written authorization from. U.S. Army TACOM,
DA Form 2407 and 2407-1 Maintenance Request
ATTN: AMSTA-MV, Warren, MI 483975000. Telephone
(claims).
Autovon 786-8901 or Commercial (313) 574-8901.
11. Nullification.
DA Form 5504 and 5504-1 Maintenance Request
(claims).
Warranty provisions do not apply to defects caused by
DA PAM 738-750 Functional Users Manual for the
abuse, improper installation procedures or unauthorized
Army Maintenance Management System TAMMS).
modifications to the bucket or attachments. The warranty
does not apply to normal wearout resulting from wear and
tear on the equipment.
12. Abuse Determination.
If .unsure of what is considered normal use and what is
abuse, contact the contractor at 1-800-321-8175.
4
U.S. GOVERNMENT PRINTING OFFICE: 1998-542 015/80075