8. WARCO Responsibilities.
Warranty Control Office responsibilities are outlined in AR 700-139, Army Warranty Program Concepts and
Policies, and in DA PAM 738-750 Function Users Manual for the Army Maintenance Management System (TAMMS).
The WARCO in CONUS units will be assigned to the office of Directorate of logistics (DOL) or the Directorate of
Installation and Services (OIS). In OCONUS units the- WARCO will be assigned to the Theater Maintenance
Management Center. The WARCO will act as liaison between Army Units and the Contractor also as point of contact
between AMC Major Subordinate Commands and the local units. He will establish a warranty program at posts, camps,
or stations to include procedures to handle, process and control WCA's.
9. Army Oil Analysis Program (AOAP).
Not Applicable.
10. Alterations/modifications.
Alterations and modifications will not be made without the express written authorization from. U.S. Army
TACOM, ATTN: AkISTA-MV, Warren, M1 483975000. Telephone Autovon 786-8901 or Commercial (313) 574-8901.
11. Nullification.
Warranty provisisons do not apply to defects caused by abuse, improper installation procedures or unauthorized
modifications to the bucket or attachments. The warranty does not apply to normal wearout resulting from wear and tear
on the equipment.
12. Abuse Determination.
If unsure of what is considered normal use and what is abuse, contact the contractor at 1-800-321-8175.
13. Claim Procedures.
Warranty Claim Actions (WCA) can be initiated at any maintenance level. Operators, unit or higher level support
maintenance can start a WCA.
For those units operating on the Standard Army Maintenance System (SARIS) the DA Form 5504 and DA Form
5504-1 are used to report WCAs. For those units who do not operate under SAMS the DA Form 2407 and 2407-1 are
used to file warranty claims. It is important that you be as accurate as possible on all forms (see appendix). The
information received on them is used for tracking performance, efficiency and warranty costs. All forms will be
processed in accordance with directives in DA PAM 738-750 and AR 700-139 for resolution.
14. Claim Denials and Disputes.
All denials or disputes will be handled by the National Maintenance Point (NMP) TACOM, Warren, MI.
15. Referenced Documents.
AR 700-139 Army Warranty Program Concepts and policies.
DA Form 2028 Recommended Changes to Publications and Blank Forms.
DA Form 2407 and 2407-1 Maintenance Request (claims).
DA Form 5504 and 5504-1 Maintenance Request (claims).
DA PAM 738-750 Functional Users Manual for the Army Maintenance Management System TAMMS).
*U.S. GOVERNMENT PRINTING OFFICE: 1988-- 542-015/80074
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