TB 5-6115-635-23
d. If a Reliability Improvement Warranty (RIW) is involved, go to the instructions in the supply
bulletin that covers the PIN.
e. Local commands will set up an office to handle local warranty claims. The office will also
deal with warranty actions between its activities, the local dealer or manufacturer, and the National
Maintenance Point (NMP). Report warranties settled locally by printing "For Information Only" in Block
16a of the DA Form 2407.
f. Non-direct exchange (nonDX) claim items. When the warranted item is not handled
through DX, the unit prepares and sends a completed DA Form 2402 (with exhibit) and DA Form 2407 to
the warranty claims office. The office then deals with the DA Form 2407 as follows:
(1) Send copy #1, #2, and #5 to: CDR, TROSCOM, ATTN: AMSTR-Q, 4300 Goodfellow
Blvd., St. Louis, MO 63120-1798. One of these copies will go to the item manager to show a supply
demand.
(2) Keep copy #3 for 180 days (with exhibit and DA Form 2402), unless you are told
differently. If you receive no instructions after 90 days, contact: CDR, TROSCOM, ATTN: AMSTR-Q,
4300 Goodfellow Blvd., St. Louis, MO 63120-1798, telephone number, 314-263-3478 for information.
(3) Copy #4 gives you the authority to tell the claim creator to get the new item through
supply. Copy #4 is kept, at most, for 180 days or until you get notice that the claim has been honored.
g. Direct exchange (DX) claim items. When the warranted item is handled through DX, the unit
starting the claim action fills out the same forms and deals with them the way they do for a nonDX item
except as follows:
(1) The unit running the DX shop starts the replacement action for supported units. The DX
shop uses Copy #4 of the DA Form 2407 to start the action.
(2) Normal DX replacement actions will be made by the DX shop for like serviceable items
in stock.
h. Final processing of approved claims. Support or depot maintenance units will handle all
WCA's promptly. These units will send approved claims to the creator whose address and MILSTRIP
document number is in Block 20 of DA Form 2407. The support or depot unit will also return to the
replacing unit all labor costs used in replacing the bad items.
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