TB 9-2300-427-15
e. Invalid Warranty Claims. When supplies are
(d) Act as a liaison between local dealers and
inspected by the Contractor/vendor and found to be
the Army.
non-warrantable, or the supplies are found to be
serviceable, the repair activity submitting the claim
e. Alterations/Modifications. Alterations/
will be required to make reimbursement for
modifications shall not be applied unless authorized
Contractor/vendor services. Additionally, regarding
by TACOM.
Contractor/vendor repair, the local WARCO must
stipulate at the time of request for services that
f. Lubrication and Service. The manufacturer's
either non-warranty work be stopped at the time it
lubrication and service intervals must be followed at
is determined non-warrantable or be prepared to
all times.
pay for completion of such work. In either case, the
WARCO must be prepared to pay for diagnosis and
13. Claim Procedures.
trip charges for non-warranty service.
a. The procedures for reporting warranty claims
f. Air Force Warranty Claims. Air Force
are found in DA PAM 738-750 The Army
warranty claims shall be submitted as follows:
Maintenance Management System (TAMMS) and
this Technical Bulletin. Responsibilities of the Major
(1) For letter warranty claims:
Army Command (MACOM) are found in AR 700-139
Army Warranty Program, Concepts and Policies.
WR-ALC/LVR
Units should use DA Form 2407 and DA Form 2407-
225 Ocmulgee CT
1 for making warranty claims. It is very important
Robbins AFB, GA 31098-1647
to fill in the blocks on the forms as accurately as
DSN 468-7161
possible.
COML (912) 926-7126
b. The Contractor shall be notified in writing via
(2) For Teletype warranty claims:
their website (www.tvsonlinesupport.com), or
electronic mail (tvswarranty@ssss.com) utilizing DA
WR-ALC ROBBINS AFB GA//LVR
Form 2407 by the local WARCO following the
discovery of a defect in supplies which requires
14. Reimbursement for Army Repair. The
Contractor/vendor repair and/or replacement parts.
Contractor shall reimburse the Government by
This shall constitute formal notification of a
submitting monies quarterly to United States Army
warranty claim. The notification shall include, but
Tank-automotive and Armaments Command,
not be limited to furnishing the equipment serial
ATTN: SFAE-CSS-TV-M (PM, MTV Office), Warren,
number, operating hours, part number or NSN of
Michigan 48397-5000. All checks will be made
the defective part and circumstances surrounding
payable to the "Treasurer of the United States". In
the defect(s). Upon completion of
the event that the repair activity should receive any
Contractor/vendor repair, forward completed
reimbursement from the Contractor, the monies
warranty claims (Information Only) to TACOM.
must be forwarded to the above address.
c. Identification of Failed Items. Failed
15. Claim Denials/Disputes. TACOM will handle all
warranty items shall be tagged/identified to prevent
denials or disputes.
improper repair or use. Documents that describe
the use of DA Form 2402 Exchange Tag and DA
16. Reporting. Reporting or recording action on a
Form 2407 Maintenance Request shall be
failed item shall be as specified in DA PAM 738-750
referenced. Items requiring special handling,
The Army Maintenance Management System
storage or shipment during the processing of claims
(TAMMS). Forms that are unique to the Contractor
shall be identified.
or Repair Activity shall not be used.
d. Disposition. The repair activity shall return
defective supplies to the Contractor's representative
17. Storage/Shipment/Handling.
or ship them back at their expense using the
replacement part carton/container.
a. Storage. Not applicable.
9
