TB 9-4110-255-24
e. Contractor support . Those services that are to
p. Serviceable. The condition of an item which
be performed and those responsibilities that are placed
may be new or used that meets all the requirements and
upon the contractor by the government as specified in
performs the functions for which it was originally
intended.
the warranty contract/provisions. This support, which
may include such things as labor, parts, tools, training
technical packages, etc., will be used in support of the
q. Subcontractor. Any supplier, distributor, vendor
warranted equipment during the specified warranty
or firm that furnishes supplies or service to or for a prime
period.
contractor or another subcontractor.
f. Defect. Any condition or characteristic in any
r. Turnaround time. That amount of time that is
supplies or services furnished by the contractor under
permitted for an item to be replaced/repaired by the
the contract that is not in compliance with the
contractor/maintenance repair facility and returned to the
requirements of the contract.
user.
The time is measured from the time the
contractor/repair facility receives the request.
g. Failed item. A part, component, or end item that
fails to perform its intended use.
s. Validation. The process by which the contractor
shall test/measure the WTB to assure its accuracy as it
h. False return rate.
The return of suspected
pertains to the warranty item(s).
defective warranty items to the manufacturer that are
eventually determined to be serviceable.
t. Verification. The process of determining the
accuracy and adequacy of the WTB provided by the
i. Manufacturer's recall.
contractor.
This process is performed by the
Government/user.
(1) Safety recall. A manufacturer recalls an
u. WARCO. Warranty Control Offices established
item to repair or replace a defective part or assembly
which may affect public safety.
at the General Support/Director of Industrial Operations
Level, or equivalent, who serve as the intermediary
(2) Service recall. A manufacturer recalls an
between the troops owning the equipment and the local
item to repair or replace a defective part or assembly
dealer, contractor, or manufacturer. All warranty claim
which does not affect the safe use of the item.
actions will be processed through the WARCO.
j. Primary damage. The damage suffered by a
v. Warranty. A promise or statement of fact from a
part, component, or end item itself upon its failure.
seller to a purchaser on the nature, usefulness, or
condition of the supplies or performance of services to
k. Prime contractor. A party that enters into an
be furnished. The main purpose of a warranty in a
agreement directly with the United States to furnish part
government contract are to outline the rights and
or all of a system.
obligations of the contractor and the government for
defective items or services. It also serves to foster
I. Reimbursement .
A written provision in a
quality performance by the contractor but is not a
warranty contract whereby the user may make the
substitute for an adequate quality assurance program.
necessary repairs, with or without prior approval of the
contractor, and the Government will be reimbursed for
w. Warranty claim. Action started by the equipment
the repair parts and/or labor costs.
user for authorized warranty repair, replacement, or
reimbursement made from the local dealer or
m. Repair.
To restore an item to serviceable
manufacturer.
condition without affecting the warranty.
x. Warranty period.
Time during which the
n. Repairable. An item that may be reconditioned
warranty is in effect.
Normally measured as the
or economically repaired for reuse when it becomes
maximum number of years, months, days, miles, or
unserviceable.
hours used.
o. Secondary damage. The damage suffered by
y. Warranty start date.
The date the warranty is
an item because of a failure of another item within the
put into effect.
same configuration.
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