TB 9-4110-256-24
e. Contractor support. Those services that are to
p. Serviceable. The condition of an item which
be performed and those responsibilities that are placed
may be new or used that meets all the requirements and
upon the contractor by the government as specified in
performs the functions for which it was originally
the warranty contract/provisions. This support, which
intended.
may include such things as labor, parts, tools, training
technical packages, etc., will be used in support of the
q. Subcontractor. Any supplier, distributor, vendor
or firm that furnishes supplies or service to or for a prime
warranted equipment during the specified warranty
contractor or another subcontractor. r. Turnaround time.
period.
That amount of time that is permitted for an item to be
replaced/repaired by the contractor/maintenance repair
f. Defect. Any condition or characteristic in any
supplies or services furnished by the contractor under
facility and returned to the user. The time is measured
the contract that is not in compliance with the
from the time the contractor/repair facility receives the
requirements of the contract.
request.
g. Failed item. A part, component, or end item that
s. Validation. The process by which the
fails to perform its intended use.
contractor shall test/measure the WTB to assure its
accuracy as it pertains to the warranty item(s).
h. False return rate. The return of suspected
defective warranty items to the manufacturer that are
t. Verification. The process of determining the
accuracy and adequacy of the WTB provided by the
eventually determined to be serviceable.
contractor. This process is performed by the
Government/user.
i. Manufacturer's recall.
(1) Safety recall. A manufacturer recalls an
u. WARCO. Warranty Control Offices established
item to repair or replace a defective part or assembly
at
the
General Support/Director
of
Industrial
which may affect public safety.
Operations Level, or equivalent, who serve as the
intermediary between the troops owning the equipment
(2) Service recall. A manufacturer recalls an
and the local dealer, contractor, or manufacturer. All
item to repair or replace a defective part or assembly
warranty claim actions will be processed through the
which does not affect the safe use of the item.
WARCO.
v. Warranty. A promise or statement of fact from a
j. Primary damage. The damage suffered by a
part, component, or end item itself upon its failure.
seller to a purchaser on the nature, usefulness, or
condition of the supplies or performance of services to
k. Prime contractor. A party that enters into an
be furnished. The main purpose of a warranty in a
agreement directly with the United States to furnish part
government contract are to outline the rights and
or all of a system.
obligations of the contractor and the government for
defective items or services. ft also serves to foster
I. Reimbursement.
A written provision in a
quality performance by the contractor but is not a
warranty contract whereby the user may make the
substitute for an adequate quality assurance program.
necessary repairs, with or without prior approval of the
contractor, and the Government will be reimbursed for
w. Warranty claim. Action started by the
equipment user for authorized warranty repair,
the repair parts and/or labor costs.
replacement, or reimbursement made from the local
dealer or manufacturer.
m. Repair. To restore an item to serviceable
condition without affecting the warranty.
x. Warranty period.
Time during which the
warranty is in effect. Normally measured as the
n. Repairable. An item that may be reconditioned
or economically repaired for reuse when it becomes
maximum number of years, months, days, miles, or
unserviceable.
hours used.
o. Secondary damage. The damage suffered by
y. Warranty start date. The date the warranty is
an item because of a failure of another item within the
put into effect.
same configuration.
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