TB 9-4120-401-24
In the event that it is
14. FALSE RETURNS.
1 1 . NULLIFICATION.
determined that a failure was not subject to the
guarantees described in this bulletin, Keco will be
a. Warranty Void If. This warranty will not
reimbursed for any and all expenses incurred by the
apply to supplies or parts that have been subject to:
Warranty Claim Action (WCA).
(1) Abuse
a. The Submitting Government Unit May
be Penalized in One or All of the Following
(2) Misuse
Ways.
(3) Neglect
(1) Cost of item
(4) Accident
(2) Loss of time
(5) Items that have been repaired, maintained
(3) Nonavailability of air conditioner
or altered in any way that has adversely affected their
condition.
b. Monitoring False Returns. False returns
will be monitored by the responsible activity, usually
(6) Combat damage.
the commodity command.
( 7 ) Improper use or installation. (See
15. REPORTING. Reporting or recording action on
TM 9-4120-401-14 for operation and installation
a failed item shall be as specified in DA Pam 738-750 or
instructions).
DA Pam 738-751. Contractor unique forms shall not be
12. ABUSE DETERMINATION. When damage to
used.
warranted items is not obvious, but suspected to be
16.
STORAGE/SHIPMENT/HANDLING. S e e
the result of abuse, the activity responsible for the
T M 9-4120-401-14 for storage and packaging
equipment shall carefully document the nature, extent,
information pertaining to the total air conditioner.
probable cause, and estimated time and place of
occurrence of the damage. The documented data
a. Component Packaging.
Individual
shall be analyzed, and compared to similar cases (if
components must be carefully packaged in appropriate
existent), to determine whether the damage was
containers that will prevent damage during shipment or
accidental or intentional. Appropriate action shall be
storage.
taken to prevent recurrence of accidental or intentional
abuse through training, added precautionary and/or
b. Shipment. Shipment of failed warranty
handling and usage labeling or instruction, and
items shall not be made without direct authority from
personnel disciplinary measures.
the supporting warranty control office. Notify WARCO.
13. CLAIM PROCEDURES.
a. TAG FAlLED ITEMS. Failed warranty items
will immediately be tagged/identified to prevent
improper repair or use.
b. TAGS AND FORMS. See DA Pam 738-
750 for information pertaining to handling, processing
and filling out the following tags and forms:
(1) DA Form 2420-Exchange Tag.
(2) DA Form 2407-Maintenance request form.
(3) DA Form 5504-Maintenance request form.
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