TB 10-3930-664-14
a. When the owning unit has directed the
(4) Provide warranty claim acknowledgment/
Contractor to correct the supplies, the Contractor will
closeout letters and/or parts/assemblies disposition
instructions to the local WARCO.
furnish all material required to correct the defective
supplies.
Repairs shall be initiated within ten (10)
(5) Insure the Contractor performs in
working days after receipt of written claim notification.
accordance to the terms of the contract.
Furthermore, the Contractor will provide a copy of the
b. Equipment owning unit will:
work order to owning unit upon completion of repair.
(1) Identify defects/failures and verify the
b. When the Contractor receives written notification
defects/ failures are warrantable.
requiring Contractor repair, they will have the option:
(2) Submit warranty claims, using DA Form
(1) to correct the supplies in the field, or
2407, DA Form 2407-1, or DA Form 5504, or DA Form
(2) return the vehicle or parts to the
5504-1 through channels to the supporting repair facility.
Contractor's designated facility for correction.
(3) Tag and retain (IAW DA PAM 738-750
and this TB) parts, pieces of parts, and/or assemblies
When the Contractor corrects the supplies all
removed at the owning unit level and as a result of a
labor involved shall be borne by the Contractor.
warrantable defect/failure and/or correction.
Additionally, the Contractor shall arrange and bear all
c. Supporting repair facility will:
transportation costs of the supplies to its facility and
(1) Identify defects/failures as warrantable (if
return to user.
owning unit has not already identified them). Verify
c. The Contractor, within five (5) working days of
defects/ failures are warrantable.
receiving such notice, shall notify the warranty claimant
(2) Review, process and submit valid
by telephone as to the method of correction, date(s)
warranty claims to the local WARCO if the DA Form
work is to be performed and by whom.
2407, DA Form 2407-1, or DA Form 5504 or DA Form
d. The Contractor has the right to inspect any
5504-1 is complete and correctly filled out.
defective supplies, wherever located, within 30 days of
(3) Reject invalid warranty claims or request
notification of warranty claim for the purpose of
additional information for incomplete and incorrect
evaluating the cause of, or existence of the defect(s).
claims.
(4) Coordinate with the owning unit and
5. Government Responsibilities.
decide which option for repair is desired to correct the
warrantable defect/failure.
The Major Subordinate Command for the 4K Rough
(5) Depending on which repair option was
Army Tank-Automotive
chosen, provide labor as required to accomplish the
Command (TACOM), Warren, MI 48397-5000. TACOM
warrantable repairs.
is responsible for managing and implementing the
(6) Tag and retain (IAW DA PAM 738-750
warranty. Warranty claims will be reported to:
and this TB) all parts, pieces of parts, and/or assemblies
removed as a result of the warrantable defect/failure
Commander
and/ or correction.
U.S. Army Tank-Automotive Command
d. Local Warranty Control Office (WARCO) will:
ATTN: AMSTA-MMAP
Warren, Ml 48397-5000
(1) Verify, administer and process warranty
Telephone: DSN 786-7423
claims (IAW DA PAM 738-750 and this TB).
Commercial (313) 574-7423
(2) Act as a liaison between owning unit, the
Contractor, supporting repair facility and TACOM.
a. TACOM will:
(3) Notify the owning units of all warranty
(1) Verify, review, process and if valid and
claim acknowledgments/closeouts, information and/or
complete, submit claims (reimbursable or dispute) to the
instructions received from TACOM or the Contractor.
Contractor.
(4) Act as a liaison between local dealers and
(2) Reject claims that are not valid and send
the Army.
them back to the local WARCO with a short explanation
e. Army Oil Analysis Program (AOAP). The
of why the claim is rejected.
manufacturers lubrication and service Intervals must be
(3) Request
additional
information
for
incomplete claims.
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