TB 10-3950-672-14
U.S. Ar my Tank-automotive and Armaments Command
Commander
U.S. Army Tank-automotive and Armaments
(TACOM), Warren, MI 48397-5000. TACOM is respons-
Command. ATTN:AMSTA-IM-GC
ible for managing and implementing the warranty.
Warren, MI 48397-5000
a. Equipment owning unit will:
Telephone: (DSN) 786-6661
(1) Identify defects/failures and verify the defects/
Commercial (313) 574-8661
failures are warrantable.
d. TACOM will:
(2) Submit warranty claims, using DA Form 2407,
(1) Verify, review, process and if valid and com-
DA Form 2407-1, or DA Form 5504, DA Form 5504-1
plete, submit claims (reimbursable and/or disputes) to
through channels to the supporting repair facility.
the contractor.
(3) Tag and retain (IAW DA PAM 736-750 and this
(2) Reject claims that are not valid and send them
TB) parts, pieces of parts and/or assemblies removed at
back to the local WARCO with a short explanation of
the owning unit level and as a result of a warrantable de-
why the claim Is rejected.
fect/failure and/or correction.
(3) Request additional information for incomplete
b. Supporting repair facility will:
claims.
(1) Identify defects/failures as warrantable (if own-
(4) Provide warranty claim acknowledgment/
ing unit has not already Identified them). Verify defects/
c&se-out letters and/or parts/assemblies disposition in-
failures are warrantable.
structions to the local WARCO.
(2) Review, process and submit valid warranty
(5) Insure the contractor performs in accordance
claims to the local WARCO if the DA Form 2407, DA
lo the terms of the contract.
Form 2407-1, or DA Form 5504 or DA Form 5504-1 is
e. AlteratIons/Modifications. Alterations/modifi-
complete and correctly filled out.
cations shall not be applied unless authorized by
TACOM .
(3) Reject invalid warranty claims or request addi-
1. Army Oil Analysis Program (AOAP). The manu-
tional information for incomplete and incorrect claims.
facturer's lubrication and service intervals must be fol-
(4) Coordinate with the owning unit and decide
lowed. Only after the warranty has expired will AOAP
which option for repair is desired to correct the warrant-
apply to this equipment, unless oil sample results indi-
able defect/failure.
cate the oil and filter of an assembly should be changed
(5) Depending on which repair option was chosen
PRlOR to the manufacturer's service interval. Sampling
Intervals for AOAP will be published in TB 43-210. (if
(Government or contract repair) provide labor/parts re-
applicable).
quired to accomplish the warrantable repairs.
(6) Tag and retain (IAW DA PAM 738-750 and this
6. Warranty Data Plate.
TB) all parts, pieces or parts and/or assemblies re-
a. All vehicles will have a warranty data plate. The
moved as a result of warrantable defect/failure and/or
contractor is required to mount this data plate within
correction.
clear view of the operator.
c. Local WARCO will:
b. When the vehicle is received, the owning unit
(1) Verify, administer and process warranty
should locate the warranty data plate and check the war-
ranty start date with date shown on the applicable DO
claims lo the TACOM WARCO (IAW DA PAM 738-750
Form 250 or DD Form 1149. If these dates differ, disre-
and this TB).
gard the data plate. The date shown on the DD Form
(2) Act as a liaison between owning unit, the con-
250 or DD Form 1149 is the date to be used as a war-
tractor, supporting repair facility and TACOM.
ranty start date.
(3) Notify the owning units of all warranty claim ac-
7. Claim Procedures.
knowledgments/close-outs, information and/or instruc-
a. The procedures for reporting warranty claims are
tions received from TACOM or the contractor.
found in DA PAM 738-750 and this bulletin. Responsi-
(4) Act as a liaison between local dealers and the
bilities of the MACOM are found in AR 700-139. For all
Army.
levels of maintenance operating under the Standard
(5) Submit warranty claims to:
Army Maintenance System (SAMS), Warranty Claim
3