TB 9-2320-279-14
(2) Submit warranty claims, using DA
f. This 13 month warranty is extended up to
Form 2407 or DA Form 2407-1 to your Local
nine (9) months from date of acceptance if the
Warranty Coordinator.
vehicle is put into Government storage before use.
In this case, the warranty starts when the vehicle
is either taken out of storage or until
(3) Tag and retain (IAW DA PAM 738-750
nine (9) months from the warranty start date
and this TB) parts, pieces of parts and/or
shown on the warranty data plate, whichever
assemblies removed at the owning unit level and
occurs first. Refer to Appendix A and
as a result of a warrantable defect/failure and/or
TM 9-2320-279-20 for vehicle storage.
correction.
4. Contractor Responsibilities.
c. Supporting repair facility will:
a. When the owning unit has directed the
(1) Identify defects/failures as warrantable (if
contractor to correct the supplies, the contractor
owning unit has not already identified them). Verify
will furnish all material required to correct the
defects/failures are warrantable.
defective supplies. Repairs and parts shall be
initiated/provided within ten (10) working days
(2) Review, process and submit valid
after receipt of written claim notification.
warranty claims to the local WARCO if the
Furthermore, the contractor will provide a copy of
DA Form 2407 is complete and correctly
the work order to owning unit upon completion
filled out.
of repair.
(3) Reject invalid warranty claims or request
b. When the contractor receives written
additional information for incomplete and incorrect
notification requiring contractor repair, they will
claims.
have the option:
(4) Coordinate with the owning unit and
(1) to correct the supplies in the field, or
decide which option for repair is desired to correct
the warrantable defect/failure.
(2) return the vehicle or parts to the
contractors designated facility for correction.
(5) Depending on which repair option was
chosen (Government or contract repair) provide
When the contractor corrects the supplies all labor
labor/parts required to accomplish the warrantable
involved shall be borne by the contractor.
repairs.
Additionally, the contractor shall arrange and bear
all transportation costs of the supplies to its facility
(6) Tag and retain (IAW DA PAM 738-750
and return to user.
and this TB) all parts, pieces or parts and/or
assemblies removed as a result of warrantable
c. The contractor, within five (5) working days
defect/failure and/or correction.
of receiving such notice, shall notify the warranty
claimant by telephone as to the method of
d. Local WARCO will:
correction, date(s) work is to be performed and by
whom.
(1) Verify, review, process and if valid and
complete, submit claims (reimbursable and/or
5. Government Responsibilities. The Major
disputes) to the contractor.
Subordinate Command for the HEMTT is the U.S.
Army Tank-Automotive and Armaments Command
(2) Reject claims that are not valid and send
(TACOM), Warren, MI 48397-5000. TACOM is
them back to the local Unit with a short
responsible for managing and implementing the
explanation of why the claim is rejected.
warranty.
(3) Request
additional
information
for
a. TACOM will:
incomplete claims.
Insure
the
contractor
performs
in
(4) Provide warranty claim acknowledgment
accordance to the terms of the contract.
close-out and/or parts/assemblies disposition
instructions to the local Unit.
b. Equipment owning unit will:
(5) Insure the contractor performs
in
(1) Identify defects/failures and verify the
accordance to the terms of the contract.
defects/failures are warrantable.
4