TB 9-2330-376-14
ment parts. The reimbursement cost shall be estab-
8. WARCO Responsibilities. WARCO Control Office
lished based upon the amount in the Army Master Data
responsibilities are outlined in AR 700-139 and DA PAM
738-750.
File List provided by the Government.
9. Army Oil Analysis Program (AOAP). Not applica-
ble.
b. The Government may direct the contractor to
provide the replacement parts for defective supplies
10. Design/Performance Specifications. Not appli-
wherever located and shall include the furnishing with-
cable.
out cost to the Government, F.O.B. repair location, new
11. Nullification. Warranty provisions do not apply to
supplies to replace any that prove to be defective within
defects, failures or damage resulting from:
the warranty period. The contractor shall furnish re-
placement parts within ten working days after receipt of
a. Improper Government installation operation, or
verbal or written claim notification.
maintenance of warrantable item(s).
c. Remedies- Labor for Warranty Repairs. When
b. Failure to perform prescribed maintenance.
the Government elects to correct supplies itself, the con-
12. Abuse Avoidance. When
abuse has
been deter-
tractor shall reimburse the Government for the cost of
mined (intentional or unintentional), a statement shall be
labor involved in the correction of the defects. The cost
made by the abuse determination activity as to how
of the labor involved shall be computed at the rate of
abuse can be avoided in the future.
.00 per hour multiplied by the number of labor hours
13. Claim Procedures. The procedures for reporting
for such services appearing in the Maintenance Alloca-
warranty claims are found in DA PAM 738-750. For all
tion Chart. If the Government elects to have the contrac-
levels of maintenance operating under the Standard
tor correct the supplies, repairs shall be effected within
Army Maintenance System (SAMS), Warranty Claim
ten working days after receipt of verbal or written claim
notification.
Actions are processed on DA Form 5504 and DA Form
5504-1. For those units not operating under SAMS, use
d. The contractor shall be notified verbally and fol-
DA Form 2407 and DA Form 2407-1. It is very important
lowed in writing of any breach of warranty following dis-
to fill in the blocks on the forms as accurately as possi-
covery of a defect in the supplies. This advisement shall
ble. All forms should be processed in accordance with
constitute official notification of warranty breach and in-
directives in DA PAM 738-750. Double check to make
itiate the time constraints for contractor responsibility
sure any defective parts are covered by the warranty be-
and action under this warranty provision. Additionally,
fore taking them to a dealer or contractor facility.
notification shall include furnishing of the applicable ve-
hicle serial number, operation hours on the vehicles,
a. Identification of Failed Items. Failed items shall
part number of the defective part and circumstances
be tagged/identified to prevent improper repair or use.
surrounding the warranty breach. At this time, the con-
Documents that describe the use of DA Form 2402 Ex-
tractor will further be informed whether the Government
change Tag and DA Form 2407 and DA Form 5504,
has elected (1) to correct the defect(s) itself or (2) to di-
Maintenance Request, shall be referenced. Items re-
rect the contractor to correct the defect(s).
quiring special handling, storage or shipment during the
processing of claims shall be identified.
7. Owning Unit Responsibilities.
b. Disposition. The repair activity shall retain de-
a. Major Commands (MACOM) authorized the
fective supplies for thirty days following receipt of ack-
Flatbed Trailer will establish a WARCO responsible for
nowledgement of warranty claim from TACOM. If in-
administering all warranties IAW AR 700-139.
structions are not received within the thirty day period,
the Government will dispose of defective parts in accor-
b. All warranty claims will be documented IAW DA
dance with the disposal regulations for the applicable
PAM 738-750. The repair activity shall make every at-
part.
tempt to obtain supplies through the DOD supply sys-
tem and to utilize Army labor. Warranty claims shall be
c. The Government will not submit warranty claims
submitted by the repair activity: (1) to report completion
to TACOM for reimbursement where repair labor costs
of repair(s), (2) to request supplies off-line, or (3) to re-
and repair parts costs combined do not exceed 0.00
quest contractor services.
for any one failure.
3