TB 9-2330-379-14
part, or assembly under warranty that fails during the
18. REPORTING. Reporting or recording action on a
warranty period becomes a warranty claim exhibit. All
failed item shall be as specified in DA Pam 738-750 or
exhibits will carry a DA Form 2402 marked "Warranty
DA Pam 738-751. Contractor unique forms shall not be
Exhibit." Exhibits will be retained until disposition
used.
instructions are obtained from the TACOM WARCO.
19. STORAGE/SHIPMENT/HANDLING.
These instructions will be communicated within 30 days
a. Storage.
If the Government prior to
after receipt of your warranty claim action.
placing vehicles in service, elects to place quantities of
(1) False Returns. When supplies are inspected
such newly delivered vehicles in Government depot
by the contractor and are found to be non-warrantable
storage, the contractor agrees that the time period of the
due to abuse or improper maintenance, or the supplies
warranty will not begin to run for such stored vehicles
are found to be serviceable, the repair activity
until each vehicle is withdrawn from Government
submitting the DA Form 2407 may be required to make
storage or until six months from date of final
reimbursement for contractor services. All failed items
acceptance, whichever occurs first. The Government
returned for warranty claim action will be monitored by
prior to placing each new vehicle in storage and again at
TACOM.
time of its withdrawal, shall notify the contractor thereof
(2) Receipts/Verifications/Of Contractor Repairs.
and identify each vehicle and its time in and out of
When supplies are submitted for contractor repair, the
storage. Vehicles, designated as Production Samples
repair activity shall:
shall be treated as vehicles placed in storage for
(a) Determine the approximate repair time, the
warranty purposes.
extent of the problem and any estimated
b. Shipping. See para 15 of
this Bulletin.
costs which may be incurred.
c. Handling. Not applicable.
(b) Provide contractor with point of contact.
20. REFERENCED DOCUMENTS.
(c) Obtain location, and telephone number of
the contractor representative for any
AR 700-139
required follow up purposes.
Army Warranty Program
c. Evaluation. The repair Activity shall inspect all
Concepts and Policies
supplies after completion of repairs to determine what
DA Form 2407
service(s) was performed and/or what supplies were
Maintenance Request (Claims)
provided. This is required for problem trend evaluation
by the National Maintenance Point (NMP) and must be
DA Form 5504 and DA Form 5504-1
identified on DA Form 2407.
Maintenance Request (Claims)
16. REIMBURSEMENT
FOR
ARMY
REPAIR.
Reimbursement for supplies obtained through the DOD
DA Pam 738-750
supply system will be processed by TACOM WARCO
Army Maintenance Management Systems (TAMMS)
(AMSTA-MM) after receipt of the DA Form 2407. A
fund citation shall be established by the MACOM and
DA Form 2402
shall be provided to TACOM, AMSTA-EFD, at the
Exchange Tag
beginning of each fiscal year to effect reimbursement
for supplies.
17. CLAIM DENIALS AND DISPUTES. All denials or
disputes, will be handled at TACOM.
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