TB 9-2320-360-14
1. DA Form 2407
d. Completing DA Form 2407. DA Pam
738-750 governs preparation of DA Form 2407. In
a. Usa of DA Form 2407. Use DA Form 2407
addition to instructions provided in DA Pam
to obtain parts and labor reimbursements, and to
738-750, the following information will assist you in
report warranty claim actions after the work has been
filling out the form for the purpose of claims under
accomplished or when a dispute arises.
HET vehicle warranty. Refer to figure 3 for an
example of completed DA Form 2407.
(1) The WARCO is responsible for
forwarding DA Form 2407 when claims concern
(1) Section I. (To be filled in by equipment
direct-exchange items. Refer to para 5d of this TB.
owning unit.)
(2) DA Form 2407 is forwarded by the unit
(a) Block 2. Enter the Oshkosh vehicle
when authorized to replace the item when direct
chassis serial number found on vehicle identification
exchange of the item is not involved.
data plate.
(3) Evacuating units forward DA Form 2407
(b) Use following information to complete
when all work is performed by Oshkosh.
blocks 3,5, and 6:
(4) DA Form 2407, when used to report a
BLOCK 3
Truck, Tractor
warranty dispute, is submitted by the unit authorized
tol replace the item. DA Form 2407 is prepared in
M1070
BLOCK 5
accordance with this section.
BLOCK 6
b. Forwarding DA Form 2407. When DA Form
(c) Block 16. Enter "WARRANTY CLAIM
2407 is prepared after work is accomplished, make
ACTION," and give complete description of failure.
sure copies 2 and 5 are marked "FOR INFORMATION
Include Oshkosh notification number. Without this
ONLY" or "FOR REIMBURSEMENT," then forwarded
to:
(2) Section Il. (To be filled in by repair
Commander, USA TACOM
activity.) Fill in section II by following steps below.
AlTN: AMSTA-MMAP
Warren, MI 48397-5000
NOTE
If work was accomplished by Osh-
Also forward copy 3 to:
kosh or its designated representative,
Oshkosh Truck Corporation
copy the information from the invoice
AlTN: Warranty Administration
and attach it with copy 4 of work or-
P.O. Box 2566
der to this form.
Oshkosh, WI 54903-2566
(a) Block 17. Fill in name and address of
c. Warranty Disputes. When DA Form 2407 is
facility which made the repair.
prepared for warranty disputes, make sure copies 2
and 5 are marked "WARRANTY DISPUTES."
(b) Block 18. Check appropriate box.
Forward to the address given in appendix D for
2. DA Form 2402
technical review and evaluation to minimize technical
misunderstandings between you and Oshkosh
a. Use of DA Form 2402. DA Form 2402 must
whenever possible. You must include the following
be filled out and attached to any and all defective
information:
parts removed from HET Tractor. Refer to figure 4 for
an example of a completed DA Form 2402.
(1) Name, address, and telephone number
of the Oshkosh representative/dealership that refused
b. Block 11. Enter the Oshkosh chassis serial
service
number of the vehicle found on vehicle data plate
attached to the inside of the driver's door.
(2) Specific reason for the refusal
(3) Specific facts/evidence you feel will
refute Oshkosh's reason for refusal. Include
photographs and sketches, if possible.
13
