TB 10-3930-659-14
(2) Review, process and submit valid warranty
a. Within 30 days after receipt of the contractor's
claims to the local WARCO if the DA Form 2407, DA
recommendations for corrective action and adequate
Form 2407-1, or DA Form 5504 or DA Form 5504-1 is
supporting information, the owning unit shall give the
complete and correctly filled out.
contractor written notice not to correct any defect, or to
correct or partially correct any defect within a reason-
(3) Reject invalid warranty claims or request addi-
able time at the site of using activity or contractor's plant.
tional information for incomplete and incorrect claims.
b. If the contractor does not comply with the owning
(4) Coordinate with the owning unit and decide
which option for repair is desired to correct the warrant-
units written notice the owning unit may:
able defect.
(1) Correct the supplies.
(5) Depending on which repair option was chosen,
(2) Replace the supplies. If the contractor fails to
provide labor as required to accomplish the warrantable
furnish timely disposition instructions, the units may dis-
repairs.
pose of the nonconforming supplies for the contractor's
(6) Tag and retain (IAW DA PAM 738-750 and this
account upon disposition instructions from TACOM, or
TB) all parts, pieces of parts and/or assemblies re-
after 30 days, in which case the Government is entitled
moved as a result of the warrantable defect/failure and/
to reimbursement from the contractor for the reasonable
or correction.
expenses of care and disposition as well as for excess
f. Local Warranty Control Office (WARCO) will:
costs incurred or to be incurred.
(1) Verify, administer and process warranty claims
c. TACOM will:
to the TACOM WARCO.
(1) Verify, review, process and, if valid and com-
(2) Act as a Iaison between owning unit, the manu-
plete, submit claims to the contractor,
facturer, supporting repair facility and TACOM. Also re-
(2) Reject claims that are not valid and send them
ports all warranty claims to the local John Deere dealer
back to the local WARCO with a short explanation of
(see paragraph a., Coverage-Specific),
why the claim is rejected.
(3) Notify the owning units of all warranty claim
(3) Request additional information for incomplete
acknowledgements/closeouts, information and/or in-
claims.
structions received from TACOM or the contractor.
(4) Act as a Iaison between local dealers and the
(4) Provide warranty claim acknowledgement/
Army.
closeout letters and/or parts/assemblies disposition in-
structions to the local WARCO.
7. Army Oil Analysis Program (AOAP). The manufac-
turers lubrication and service intervals must be fol-
(5) Insure the contractor performs in accordance to
lowed. Only after the warranty has expired will AOAP
the terms of the contract,
apply to this equipment, unless oil sample results indi-
d. Equipment owning unit will:
cate the oil and filter of an assembly should be changed
(1) Identify defects and verify the defects are war-
"PRIOR" to the manufacturer's service interval. Sam-
rantable.
pling intervals for AOAP will be published in TB 43-0210.
(2) Submit warranty claims, using DA Form 2407,
8. Alterations/Modifications. Alterations/modifica-
DA Form 2407-1, or DA Form 5504, or DA Form 5504-1
tions shall not be made unless expressly authorized or
through channels to the supporting repair facility,
directed by TACOM.
(3) Tag and retain (IAW DA PAM 738-750 and this
9. Nullification. Warranty provisions do not apply to de-
TB) parts, pieces of parts and/or assemblies removed at
fects, failures or damage resulting from any of the
the owning unit level and as a result of a warrantable de-
fect/failure and/or correction.
tin.
e. Supporting repair facility will:
10. Claim Procedures. The procedures for reporting
(1) Identify defects as warrantable (if owning unit
warranty claims are found in DA PAM 738-750 and this
has not already identified them). Verify defects are war-
bulletin. Responsibilities of the MACOM are found in DA
rantable.
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