product within 6 mont hs of the date of delivery,
c. All warranty claims will be processed by
but cannot be further transferred.
Kalmar RT within 15 days of a claim. If the
claim is approved for payment as filed, the
c. The warranty is limited to the components
transaction will be completed within a total of 20
and parts that are replaceable or repairable at
days. If additional information is needed or
General support (GS) level. Parts that are
partial approval/rejection of the claim oc curs, the
replaced or repaired under this warranty will also
filing party will be notified within 10 days of the
be warranted for a period of six months from the
claim being received.
date of replacement or repair or until the
expiration of the 12 months as specified above.
d. Kalmar will provide replacement parts for
warranty issues within 5 workdays after receipt
d. If a defect/failure is caused by or falls
of written claim notification.
within any of the following categories, it is not
considered warrantable and a claim should not
e. The contractor has the right to inspect any
defective machine/part before and after repair.
If the contractor wishes to inspect the
(1) Misuse or negligence
machine/part prior to the repair, they can do so
within 5 days of the initial notification. If for any
(3) Improper operation
reason they need to inspect the machine after
(4) Improper storage
the repair, they may inspect the vehicle up to 1
(5) Improper transport
week after completion of repairs.
(6) Improper, insufficient or unauthorized
5. Government Responsibilities.
(7) Improper alterations or repairs
(8) Defect/failure discovered or occurring
The Major Subordinate Command for Rough
after warranty expiration date
Terrain Container Handler (RTCH) is the U.S.
(9) Normal wear and tear
(10) Use of spare parts not authorized by
Command (TACOM), Warren, MI 48397 -5000.
TACOM is responsible for managing and
(11) Tire equipment and other consumable
implementing the warranty.
parts unless it can be established that such part
were defective at the time of delivery to the
Warranty claims shall be reported to the
TACOM RTCH Program Manager:
e. Under all circumstances the liability of
Kalmar for any damages shall be limited to the
US Army Tank -automotive and
purchase price of the product.
ATTN: AMSTA -DSA-FP -CE
Warren, MI 48397-5000
4. Contractor Responsibilities.
Telephone: DSN 786-5677
a When the contractor receives written
Commercial: (810) 574-5677
notification requiring repair, they will have the
a. TACOM RTCH Program Manager will:
(1) To correct the failures/defects in the
(1) Verify, review and process warranty
(2) Have the RTCH or parts returned to
the contractor's designated facility or authorized
(2) Reject claims that are not valid and
distributor/dealer for correction.
send them back to the local WARCO with a
short explanation of why the claim is rejected.
b. When the contractor corrects the
(3) Request additional data for incomplete
warranted defect, parts and labor involved shall
be paid by the contractor. The contractor will
(4) Provide warranty claim information to
arrange and pay all transportation costs of the
the local WARCO as appropriate.
supplies to its facility and return to user.
(5) Insure that the contractor performs in
accordance with the terms of the contrac t.