TB 10-4610-241-24
15.
Claim Procedures - cont.
(2) DA Form 2407 Maintenance Request is to be completed. Refer to Appendix B for instructions on
completing DA Form 2407.
(3) The Warranty Administration Office and Engineered Air Systems, Inc. or Highland Engineering, Inc.
must be notified of the failure in writing within 30 days of failure occurrence.
(4) Non-direct exchange (non-DX) claim items. When the warranted item is not handled through DX, the unit
prepares and sends a completed DA Form 2402 (with exhibit) and DA Form 2407 to the warranty claims
office. The office then deals with the DA Form 2407 as follows:
(a) Send copy #1, #2, AND #5 to CDR, TACOM, ATTN: AMSTA-IM-OPIL, Wan-en, MI, 48397-5000.
One of these copies will go to the item manager to show a supply demand.
(b) Keep copy #3 for 180 days (with exhibit and DA Form 2402) unless you are told differently. If
you receive no instructions after 90 days, contact: CDR, TACOM, ATTN: AMSTA-IM-OPIL, Warren,
MI, 48397-5000, telephone number (810) 574-7340 for information.
(c) Copy #4 gives you the authority to tell the claim creator to get the new item through supply.
Copy #4 is kept at most for 180 days or until you receive notice that the claim has been honored.
(5) Direct exchange (DX) claim items- When the warranted item is handled through DX, the unit starting the
claim action fills out the same forms and deals with them the way they do for a non-DX item except as
follows:
(a) The unit running the DX shop starts the replacement action for supported units. The DX shop
uses copy #4 of the DA Form 2407 to start the action.
(b)
Normal DX replacement actions will be made by the DX shop for like serviceable items in stock.
(6) Final processing of approved claims. Support or depot maintenance units will handle all claims promptly.
These units will send approved claims to the creator whose address and MILSTRIP document number is in
Block 20 of DA Form 2407. The support or depot unit will also return to the replacing unit all labor costs
used in replacing the failed items. Refer to Appendix B for information on completing DA Form 2407 and
Appendix A for information on completing DA Form 2402.
b. Disposition of failed items. Failed items will be dispositioned in accordance with instructions issued by the
appropriate WARAO after review of the documentation submitted.
False Returns. Government units returning items to the contractor for repair which are found to be
(1)
serviceable will be penalized for the cost, loss of time, nonavailability of items or other restrictions. False returns
will be monitored by TACOM
Receipts/verification of contractor repairs.
(2)
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