TB 10-5411-224-24
a. Identification of Failed Items. The contractor must be notified in writing by the Government of any failure of the
shelter or component thereof that is covered under this warranty within 30 days after verification of the failure by a
maintenance facility. Failed warranty items will be tagged/identified to prevent improper repair or use. Items will be
identified for exchange using DA Form 2402, Exchange Tag. Items will be identified for maintenance using DA Form
2407, Maintenance Request.
(1) Retention of Failed Components. All failed components covered under this warranty shall be appropriately
tagged and identified, and retained for 180 days for contractor examination, at contractor's option.
(2) Initiating WCA's. WCA's can be initiated at any maintenance level. Initiation of a WCA from the field is
accomplished using DA Forms 2407 and 2402. The purpose of these forms is for the seller to repair or replace any
defective part so the equipment can be returned to an operational readiness mode.
(3) Selecting Exhibits. A component or part of assembly under warranty that is defective due to design or
workmanship becomes a warranty claim exhibit. All exhibits will carry a DA Form 2402 marked "WARRANTY EXHIBIT".
(4) Local Command Warranty Control Offices. Local commands will set up an office to handle warranty claims.
The office will also deal with warranty actions between its activities, the local dealer or manufacturer, and the National
Maintenance Point (NMP). Report warranties settled locally by printing "For Information Only" in Block 16a of the DA
Form 2407 as follows:
(a) Send copies #1, #2, AND #5 TO: CDR, ATCOM, ATTN: AMSAT-I- MDO, 4300 Goodfellow Boulevard,
St. Louis, MO 63120-1798. One of these copies will go to the item manager to show a supply demand.
(b) Keep copy #3 for 180 days (with exhibit and DA Form 2402), unless you are told differently. If you
receive no instructions after 90 days contact: CDR, ATCOM, ATTN: AMSAT-I-MDO, 4300 Goodfellow Boulevard, St.
Louis, MO 63120-1955, telephone number, 314-263-1955 for information.
(c) Copy #4 gives you the authority to tell the claim creator to get the new item through supply. Copy #4 is
kept, at most, for 180 days or until you get notice that the claim has been honored.
(5) Direct Exchange (DX) Claim Items. When the warranted item is handled through DX, the unit starting the
claim action fills out the same forms and deals with them the way they do for a non-DX item except as follows:
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